The Brick

Hours
Chamber Rating
-
Judith G
May 24th, 2023 -
Vesna Vujisic
May 20th, 2023 -
Maurine Walters
May 15th, 2023 -
Jeffery Taylor
May 13th, 2023 -
Jeffery Taylor
May 12th, 2023
Contact Info
- 416-249-1211
Questions & Answers
Q What is the phone number for The Brick?
A The phone number for The Brick is: 416-249-1211.
Q Where is The Brick located?
A The Brick is located at 2625 Weston Rd B, North York, ON M9N 3W1
Q What is the internet address for The Brick?
A The website (URL) for The Brick is: https://www.thebrick.com/
Q What days are The Brick open?
A The Brick is open:
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 7:00 PM
Q How is The Brick rated?
A The Brick has a 4.6 Star Rating from 1718 reviewers.
Hours
Ratings and Reviews
The Brick
Overall Rating
Overall Rating
( 1718 Reviews )
Judith G on Google

Vesna Vujisic on Google
After carefully selecting 2 couches, I decided to buy them from The Brick at 2625 Weston Road B, North York, ON M9M 3W1. Upon receiving these couches, I could tell they were a different colour than the ones I saw at the store. I refused the delivery and went directly to the store to prove my point. They tried to convince me that those couches come only in the colour listed on the website. The colour is clearly different in store however, they tried to gaslight me into believing they are the same. I know what I saw and agreed to purchase, and what they delivered was not it.
This incident took place on May 21, 2023 at around 15:00. The customer service ladies directed us to the manager who ended up being extremely rude. We approached him regarding the issue and he right away tried to gaslight us into believing the same thing. Again, the colour on the floor model is clearly different from what we received, but he didnt want to listen. Instead he was pulling it up on the website, which I can do myself, and I already did. But you see, I didnt buy them online, I bought them in store. We told him that they trick their customers and he said its very rude to say things like that. Rude or not rude, its the truth and The Brick does trick and gaslight their customers.
Furthermore, when asked for his name and business card he refused to give it to us, instead said why, so you can complain about me? Yes, that is precisely what I need it for, so what? As a manager, this shouldnt be a problem. Everyone has a business card at the Brick, and they also have a name.
This manager who was working on the date mentioned above was also dressed extremely unprofessional. He was wearing a hat (snapback) and was wearing what looked like a sports jersey. All he needed to top off the outfit was a pair of basketball shorts. He literally looked like he was on his way to a basketball game and thats what your manager is dressed like. His attitude was very unprofessional and demeaning, not sure who he thinks he is, a baller maybe?
Hes supposed to be a manager and his sales representatives are dressed more professional. But maybe The Brick doesnt have a dress code, and if they do, its time to seriously reevaluate it.
Your ethics, morals and values as a proud Canadian company have seriously diminished. Absolutley disgusting.

Maurine Walters on Google

Jeffery Taylor on Google

Jeffery Taylor on Google
Overall Rating
Overall Rating
( 1718 Reviews )Write a Review
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