Discovery Family Health

Like the rest of the comments, great doctor but terrible process getting an appointment let alone someone on the phone. It's now 8:40 am and they still have the closed office answering machine playing. They were supposed to open at 8am. Management please get your facility back in order before you destroy everything you took years to build with the discovery community.
May 21st, 2023

Feb 5th, 2023

Id give this place less than 1 star if I could. My family doctor is here but anytime we need her, the receptionist wont call back for hours and the nearest appointment we can make is end of day or next day. It is completely ridiculous especially in times my kids have real issues and Im forced to always go to our walk-in instead of see our family doctor. At this point Im not even sure why we have a family doctor. Will be actively looking for a new one although our medical system is just pathetic to say the least.
Oct 18th, 2022

Id give 0 stars if I could. Hes an issue weve dealt with frequently: Yesterday we brought our kids to the clinic. Our oldest was on antibiotics and we suspected our youngest was quickly getting there as he spiked a fever in the morning 102 range. She saw us one hour post appointment and said my youngest will likely develop an ear infection and prescribed amoxicillin. I asked if we needed a dose for the adults to fill just in case as Ive seen how quickly this progressed. At this point my fever hovered around the 100 mark. She completely ignored me. I came back feeling like I wasnt heard and filled the script for my son and that was that. Next day my fever spiked so hard. It remained 103-104 all day and I was unable to get off the couch while having my two young children to care for by my side. I called the clinic around 11 and left a message saying to fill the script I asked my doctor to fill for me yesterday asap. I got a call back closer to 12 which was amazing and the receptionist let me know shed fax it to my nearest pharmacy. I gave her the clinics address and fax and she said shed call back soon to confirm when the script was in. 2 hours 45min later no call back. Fever keeps increasing. I call back- no answer so I leave a message. To this point Ive received no call back which is ridiculously shameful. My husband got through closer to 3 and the receptionist (different one) said the other one just left a note to my doctor who of course wasnt working today. Im baffled by that fact. This was never communicated to me! If you made a mistake fine just call and apologize. We are human. But to ignore and think what you did was okay is horrendous. There needs to be better triaging or training for the reception team. I could have called elsewhere: I couldve gotten relief from another clinic. Instead you screwed me and Im suffering all night. Awful clinic! Youve gone downhill since 2020 and lack complete care for your patients. This is not the first time this happened. Im so disappointed: show some Damn compassion and do your job! I recommend if you can get another doctor at a different clinic you go there first. To sum it up: -Many receptionists lack knowledge -client care/concern from reception and doctors are slim to none -can never reach my family doctor as she works a few days a week and when we have a real but simple issue (like needing a script), we are unable to receive it in a timely fashion. -Triaging absolutely sucks here -No follow up calls to see how were doing- our walk-in doctor does this!! So ridiculous and shameful our own doctor does not. -most scripts we have to get elsewhere since our doctor is seldom available and is terrible at returning our calls.
Dec 19th, 2022

Three years of being Dr. Yalda's patient and I have been happy. Some of the best care i could receive
Oct 5th, 2022