Let’s Get Moving

Stress free move: I recently used Let's Get Moving Vancouver and their service was great. They took great care of my belongings. They listened to my concerns and kept me informed throughout the process, which made me feel valued as a customer.
May 24th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
May 22nd, 2023

Hire this company if you have money and time to toss away! We forfeited $300 in compensation for damage done to our properties (it should have been $550, but they charge a $250 deductible) in order to post this review to warn people how bad this moving company is. You dont see man negative reviews for this company online because you will have to sign a non-disclosure agreement with a $5000 penalty should anything negative about them be posted online in order to receive any compensation from them. My daughter hired them in April, to move from a low rise 750 sq ft condo to a house 5-minute drive away. She was charged 7.5 hours work for 3 movers, while the estimate given over the phone was 4-5 hours. All that was moved was 14 pieces of furniture and the contents of 7 of them, and some boxes and bags. All the kitchen contents and contents in 3 closets were not touched by the movers as we planned to move them ourselves. It took 1-2 movers over one hour to dissemble the one and only bed, and the same amount of time to assemble it after arrival at the house. Items were moved by hand one piece at a time, with no trolleys used, which was extremely inefficient. During the 7.5 hours charged, the movers disappeared twice for about an hour each. Explanation given when asked was: loading the truck! The condo only allows 4 hour elevator bookings; if what they said was true, this company needed 5 hours for 3 movers to move 14 pieces of furniture into the truck, with the last 4 pieces left unwrapped in the final half an hour of the elevator booking time, as we begged them to hurry before use of the elevator ended!!! After arriving at the house, there was another 10 minute scuffle when 2 movers argued about where to park the enormous truck (initially they wanted to park on the driveway of the townhouses next door and seemed shocked when told they could not park on someone elses private property). I asked whats wrong with parking on our own driveway, which in the end was what ended up happening. Except for the furniture, everything was dropped off in the living room close to the entrance of the house, in order to speed things up. Half way through unloading, we were asked to pay in full, otherwise we obviously would not get back the items still on their truck. We did not have enough cash prepared since the move took so much longer than expected and were told to go to the bank machine to withdraw money while they wait. This was such a traumatic nightmare to us! We wish no one else will experience the same!
May 21st, 2023

Positive: Professionalism, Quality
May 21st, 2023

A friend recommended Let's Get Moving and I wasn't disappointed. Made a stressful move so much easier. The crew worked like crazy and the move was done in record time. The sales staff were knowledgeable and helpful and so was the manager I spoke to about a concern. They went above and beyond to help and ease my mind.
May 16th, 2023