The Framing Depot

May 1st, 2023

Beautiful hi end framing.very expencive
Apr 30th, 2023

I had a TERRIBLE experience interacting with Frame Depot and do not recommend going to them for your framing needs as their customer service is severely lacking. As a company that offers services to the general public, a business should prioritize prompt communication with their customers and I received very minimal communication from Steve, Rachel and Cicily. I dropped off my signed Raptors jersey at their store to provide an estimate and design mock ups for framing. Despite numerous attempts to contact them via e-mail requesting for finalized pricing and design mockups, I never received any response in over 10 business days. After 2 emails, I finally reached out to them by phone. Steve promised to respond to my email later that day, but I never heard back from them. I was frustrated with the lack of communication so I took a look at the negative reviews on Google Reviews and noticed that their unprofessionalism is a trend. Thankfully, I never paid a down payment so I called again and told them that I would be coming into the store to pick up the jersey I dropped off. When Frame Depot realized they were missing out on a customer, they told me that they have the pricing quotations ready and we can further discuss in person. My gut feeling was telling me not to trust them with my project, especially after reading more negative Google Reviews. Frame Depots customer service was absolutely terrible and I would not recommend this business to anyone. This kind of poor customer service is unacceptable and reflects poorly on the company's professionalism and integrity. I would strongly advise others to look elsewhere for their framing needs.
Apr 5th, 2023

I just picked up my vintage 1987 Canada Cup poster. It looks amazing. Cicely and Jac were very friendly and helped me out big time. And the frame and glass makes the poster look 10 times better. Will definitely be back.
Apr 4th, 2023

My orders were always finished before the promised date.
Mar 30th, 2023