True North Climbing

May 22nd, 2023

Nice place, not crowded
May 20th, 2023

True North is amazing! I discovered climbing here and now have an annual membership. They switch up routes regularly to keep it interesting. The auto-belay and belay walls offer an awesome range of puzzles from easy to tough, with the grade felt at least 70-80% of the time. Cleanliness is very good, and ventilation is excellent all year round. My only gripe is that there is no option to suggest songs for their playlist yet.
May 15th, 2023

Update: Regarding the owner's response: "I believe my staff made some additional efforts... with some successes" - NOT true. No staff made any additional efforts to encourage my daughter. She sat aside alone. No staff tried to help her. "She meant well" - that does not make sense. What she said was unambiguously negative. Just read through other reviews and I noticed many reviews mentioned rude staff, bad attitude of the staff. That seems a pattern. I understand the owner doesn't like to see one-star reviews, as online reviews generally have some impact on small businesses. I would suggest that the owner works on better training your staff and improving customer service. That's the best way to avoid future bad reviews. --------------------------------------------------------------------------------------------------- My daughter attended a school trip to True North Climbing and had a terrible experience. It was her first time visiting a rock climbing gym. Naturally, she was a little nervous and hesitant. However, she DID make an attempt and DID climb. A staff woman said to her, "it seems you aren't into it." This negative remarks ruined the activity for my daughter. She felt discouraged and unwelcomed. For the rest of the time, she sat aside by herself. No staff person tried to encourage her or help her out. Totally unprofessional behaviour and horrible customer service. Sounds like this place only welcomes customers who are experienced with rock climbing, and do not welcome novice customer at all.
May 4th, 2023

6 of us was standing at the counter deciding which plan we should go with; membership or 10 day passes. All of a sudden this new staff, David popped out and grabbed the price chart off of the counter so fast and so abruptly without even saying an excuse. It was so disrespectful and rude. He had 2 guests he needed to explain the pricing. BUT wow??? That was really rude??????? I brought so many guests over 10 years and made many of them regulars. Today i brought 4 new friends to try climbing for the first time and we all were deciding whether to continue with the monthly plan or just visit when we feel like. please tell him to show manners to others. I understand this is not the managements fault but probably his own personality trait issue(?). Not sure to describe it.
Apr 10th, 2023