Water Babies Toronto

Hours
Chamber Rating
-
Jason Brown
May 5th, 2023 -
B Roncey
Jan 31st, 2023 -
M M
Aug 30th, 2022 -
Anastasia I
Jan 22nd, 2022 -
Mercy Neri
Jan 9th, 2022
Contact Info
- 647-967-7946
Questions & Answers
Q What is the phone number for Water Babies Toronto?
A The phone number for Water Babies Toronto is: 647-967-7946.
Q Where is Water Babies Toronto located?
A Water Babies Toronto is located at 89 Tycos Dr #205, North York, ON M6B 1W3
Q What days are Water Babies Toronto open?
A Water Babies Toronto is open:
Monday: 9:30 AM - 5:30 PM
Tuesday: 9:30 AM - 5:30 PM
Wednesday: 9:30 AM - 5:30 PM
Thursday: 9:30 AM - 5:30 PM
Friday: 9:30 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Q How is Water Babies Toronto rated?
A Water Babies Toronto has a 4.3 Star Rating from 23 reviewers.
Hours
Ratings and Reviews
Water Babies Toronto
Overall Rating
Overall Rating
( 23 Reviews )
Jason Brown on Google

B Roncey on Google
After 8 lessons, hoping my daughter would warm up to the water babies style of swimming lessons, I had to remove her from the pool due to hyperventilation. At this time, we notified them we wouldn't be attending any more classes.
As I know they have waiting lists for their lessons, I came to them with three suggestions:
A) get a refund for the 5 remaining classes paid in full (their billing cycles are predatory, requiring you to cancel 5 weeks in advance to not end up overpaying, no matter the reason).
B) receive a credit to use at a later time, even if it's a year from now
C) transfer our 5 lessons to another family in the neighbourhood that we know would have taken our spot.
Water Babies responded by having their Aquatics Instructor call us and lecture us on "exposure" and question our decision to remove our child from the lesson when we did (Why did it take 3 months of lessons and our cancelation for them to offer this form of "support?")
I then waited 17 days to hear from Water Babies again, they finally called after i resent an email following up on my call (it took them 11 days to get back to an email!) . Their approach to "resolution" was to be unapologetic about their predatory billing cycles, pay no mind to my daughter's well being, and offer absolutely no real resolution. They kept me on the line for 15 minutes, re-explaining their billing cycle, any time I tried to move towards resolution I would be told that if I let them finish their
"explanation" we could "resolve". In the end, there was nothing. Just a massive waste of my time and my family's money.
The worst part of this situation is that I had no issue with their teaching style or lessons, it just didn't work for my daughter. I was happy and excited for others to use our spot, unfortunately they took a situation that could have had an easy solution, and made it painful and lousy. I would not recommend Water Babies to other families at this point, and would advise anyone signing up to make sure you understand the confusing billing cycles, and know ahead of time that there is absolutely no empathy or good will extended should you need to cancel.

M M on Google
In reply to your comment, no, I will not "rest assured" because it was not made "very clear at the time of booking" that this monthly subscription would continue beyond the term I registered for. Also, yes you do have terms, when I registered I was given the dates and prices for July, August, and September with the caption "Summer Term Details." If these terms actually don't exist, then you should not refer to them as such.
This kind of subscription model is incredibly predatory to people with disabilities (and new parents in general who are adjusting to a newly increased mental load), especially when the terminology is unclear and you are given the monthly dates for a certain "term" when you register. Also, Netflix is a lot less expensive than $150 a month, so that's hardly a fair comparison.

Anastasia I on Google

Mercy Neri on Google
Overall Rating
Overall Rating
( 23 Reviews )Write a Review
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