Team Taxman

I contacted Andrew because of a referral from a trusted friend, though he (along with a couple of the reviews here) warned me that despite his savviness in the tax world his communication skills/online branding is very poor and has a history of completely ghosting clients. Unfortunately, these concerns were validated immediately. We set up a video consultation and discussed incorporating my business. I was impressed with his knowledge and answered all my questions. I later noticed the video call countdown was about to end, but he said if it cut us off I could log back in and continue chatting. But after it cut off, it didnt allow me to re-join. I emailed both his email addresses right away to reconnect but he disappeared and made no efforts to reach out or respond. This was a red flag, but not the end of the world. The following week after completing the incorporation process on my own, I email him with some simple questions about next steps. No reply. I follow up the next day, no reply. 5 days later of radio silence, I call his office to try to get a hold of him as getting this done quickly was important for several reasons. His assistant answers and says he will get back to me, I express some frustration with his lack of communication but she says hell respond ASAP. I send another email followup 48 hours later, nothing. Its now been over 3 weeks of routine followups and he has completely ghosted like he has the others in this review section, and the 3rd/4th call attempts Ive made over that span all go to voicemail now. My assumption is this is because this preliminary process doesn't make him any money up front (free consultations, etc), but had he cared to respond to get things moving as a new business I would have hired him to do all my taxes indefinitely for years to come. Just a complete lack of courtesy and professionalism. Having read the reviews, Im not surprised someone had to drive to his North York office just to get a hold of him. Considering this is November and not even tax season, I cant imagine how bad this would get come the spring. Very disappointed.
Nov 15th, 2022

very good, very friendly
Aug 17th, 2022

My boyfriend had his taxes done here and has nothing but great things to say! Kind people despite the hassle of his name issue and having to spend extra time on the phone with CRA to figure it out. Will be coming back next tax season! Highly recommend
Jul 27th, 2022

I went to do my Tax today the service was excellent Andrew was great he explained everything to me and answered all my questions. I will differently use is service again.
Apr 27th, 2022

Very good accountant
Apr 13th, 2022