BMO Bank of Montreal

Feb 15th, 2023

No wonder this branch had worst reviews I often visit this branch, last few times I have had the worst experiences at this branch. Today Tuesday Dec 20, 2022 I visited the branch around 4:31 pm the was only one teller the rest of the employees in their offices lazy and waiting for clock to show 5:00 pm so that they could leave I waited for 20 mins and so one of the employee came out of his office to help me I asked him that I need two drafts to be made and I gave him the names and amount, he was working on his system he was going through my account and he printed some papers and went to managers office for their approval. He stayed there for 8 mins the lady in the managers office asked me to sit as they need to verify something I waited for another 8 mins and then I went to her and then she said we need to verify your account as there is hold on my account. There was hold on only one of the cheque and the rest of the funds were available I had over million dollars in my account and I needed drafts for only 17000$ All they said they are doing their duty, but if they need to verify something they can ask me I sold my house and thats how the money was in my account. Also, I was informed in the afternoon that my hold has been removed after someone from BMO Burlington branch called TD bank to verify if the cheque deposited was genuine. And I was certain hold was removed and this is the reason I went to this branch Khush the branch manager was on leave and there was another lady who was acting branch manager, trust me she doesnt deserve to be manager. I had been telling them that I have a 2 year old kid I have to pick up from day care by 5:00 pm and it was already 5:15 at the branch they wasted my time and I couldnt do anything I know, no one would be taking any action of this review but still I want to write I have had enough with BMO there staff is now very rude.
Dec 18th, 2022

TERRIBLE branch. Avoid it at all costs. I went in for a simple mortgage transaction, which none of the staff knew how to handle. I was kept waiting for 40 minutes while the associate talked on the phone and then I was told they dont know how to do it. ABSOLUTELY Ridiculous!!
Dec 14th, 2022

Complete disregard for customer service or complete lack of knowledge of their own internal processes. Visited the branch for assistance based on what the "Help Centre" online indicated and was promptly told to do it over the phone. Complete waste of time
Jun 6th, 2022

3rd time in one year that the machines that are offering $50 bills do not have any then the one that is next to it gives me a receipt but the money does not come out. horrible experience.
Jan 7th, 2022