Roots

I had such a great customer service today. I went in to get some hoodies for my nieces who are very picky! I walked in as soon as they opened the door and he was very welcoming. I needed 3 hoodies with the same color and different sizes. I finally got what they wanted at the end with his help. (It took 30mins+!) He was very helpful and patient entire time! I'm glad I visited this location :)
Mar 15th, 2023

Katie at Oakville Place Mall was wonderful today! I called the store looking for a particular item, even though she was very busy she took the call. She had to go into the back to check for the item I was looking for and found it. Awesome customer service!
Dec 10th, 2022

Nice options and friendly staff!
Dec 1st, 2022

Went in today and was pretty disappointing. The two girls working there didn't even seemed bothered to greet the customers, they just talked to themselves the entire time.
Aug 8th, 2022

Incredibly rude and unhelpful. My wife just left there in tears. Started with us calling to see if we could exchange a Christmas gift, a dress, for a different size. The person who took the call would only reluctantly check the sizes available, after being convinced to do so. They were very confused or opposed to the idea of her trying on a different size in a different colour, and then ordering the right colour online. In the end, after asking repeatedly for a gift card return, so she could reorder it, the individual returned the money to the credit card of the person who purchased the dress. Then they asked my wife to buy the dress herself. After an ordeal that took over an hour, no dress, and she had to leave the one that was gifted to her now that the money was returned. Furthermore, a very upset, and incredibly, loyal Roots customer. Roots, we expect better.
Jan 11th, 2023