Maple Grove Dental

I was a patient for about 35 years, mostly of Dr. Elliott Ber. However Dr. Ber has retired and Caplice has recently taken over and my experience with her has been terrible. During her transition with Ber She almost tried to fill a cavity that didn't exist, before Dr. Ber (luckily) stopped her, because he knew my history and that I had an impacted wisdom tooth resting against the supposed tooth with a cavity. More recently since Dr. Ber retired, I made the mistake of missing an appointment. One appointment missed in 35 years. They tried to slip in a $50 fee on my next visit. When I asked about it, they told me what it was for. I had never been advised that I would be subject to the fee. When I asked for it to be waived, given my 35 years of history, Julie told me no. When I asked if I could speak with someone who has more authority to waive the fee, again I was told no. I work as a professional too. People miss appointments sometimes and waste my time. It's a cost of doing business and discretion should be used to waive such fees for long standing customers with good relationships. This is not the tact that is being taken under Caplice. It seems that since Dr. Ber has retired, the level of care and honoring of long standing relationships is gone. There are many options for Dentists. Don't let them bully you.
May 9th, 2023

I grew up undiagnosed neurodivergent, which made things like dental visits very difficult for everyone. As an adult, there's a lot of shame and anxiety built-in to oral health for me. However, my time at Maple Grove Dental has helped me reframe all of it: kind and patient staff, dentists who make patient comfort a priority, and an overall pleasant experience that didn't require gassing or anything extreme. I no longer have anxiety prior to dental visits - thanks Maple Grove Dental!
Jan 18th, 2023

Had a crown put in a few days ago and all I can say is OUTSTANDING! No pain at all. Dr Theresa Caplice was fantastic and very courteous. I can't say enouigh good things about Maplegrove Dental. Thank You!!!
Sep 25th, 2022

5 star experience every time, from the minute you walk in to the last spit and polish. Everyone at reception is smiling and friendly, know you by name. Dentists and hygienists are kind, gentle and thorough. Cant recommend Maple Grove Dental highly enough. Thank you, Drs. Teresa Caplice and Elliott Ber for decades of dedicated care.
Sep 23rd, 2022

Dr Jacobs and Dr Ber are extremely professional and thorough dentists, I trust them with the pointy tools. They do an excellent job.
Apr 1st, 2021