Ora Kitchens & Bath Inc

Positive: Professionalism
May 13th, 2023

This business has made our lives miserable! We placed an order with them mid-Feb based upon their stated lead times for install of (max) 6 weeks. Upon providing a $20k deposit, suddenly lead times became 9 weeks. The delivery date came and went without notice from them (we were not living in the house at the time so didn't immediately discover their "no show"). Several days later my wife calls and is informed of a 3 week delay (which we reluctantly accepted). Not wanting a repeat situation, we asked for confirmation of the new date a few days in advance whereupon we were informed of ANOTHER new date for "cabinet completion" but this time with NO confirmed install date. We refused and insisted they honour the delayed install date or return our deposit. They returned the deposit (the only honourable thing they did in this whole ordeal). We were VERY CLEAR about our move-in date of April 20 and that the kitchen needed to be done by then. I believe they took the order knowing full well they couldn't meet the date (the sales person admitted they were having issues and did not have accurate scheduling). They wasted 13 weeks of our time and now we are living without a kitchen for ANOTHER 6 weeks as a result. Despicable....Best to choose another supplier. Service: Custom cabinet design & installation
May 11th, 2023

Right after we paid our deposit for a new kitchen Ora doubled our lead time for installation. It seems to me that we were bumped for another client that was deemed more important. We did receive a full refund for our deposit and I was happy to spend our money elsewhere. The average kitchen is very costly and Ora didn't blink an eye to see our money walk out the door. They must not need the business. #DavidLodu, our experience with your business was incredibly disappointing.
Apr 11th, 2023

Positive: Professionalism, Responsiveness Service: Cabinet repair
Mar 25th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness Service: Custom cabinet design & installation
Jan 23rd, 2023