K-9 Dynamics

My mom is super happy with her experience. She is now able to take her dog places. She was unable to handle Callie in public and she loves being able to go places with her. Now she can
Feb 6th, 2023

Their UPS pick up location was unexpectedly closed for renovations the day I was in Orillia to pick up my order. They offered to ship for free.
Jul 11th, 2022

Great company! Placed an order for a large, heavy kennel. Was contacted right away to figure out a cost effective shipping option and received the package on Vancouver Island a few days later. Cant ask for more!
Feb 18th, 2021

I ordered a small product online, I had a great buying experience! I would recommend K9 Dynamics for anyone in search of working dog supplys.
Jan 5th, 2021

Have purchased many items over the span of years and quality of the products and time of shipping has always been satisfactory. Where my issues begin is with the customer support/service. Ordered a product based on the information on the site. Product arrived after paying the postage indicated on the site. The product was great and seemed to be of good quality but was drastically smaller than advertised size. I immediately contacted customer service, after explaining the issue I was told it was my fault as I didn't call them to verify that the information on the site was correct, and that I should have been able to tell from pictures ( which had very little detail) that the product wouldn't reflect the advertised dimensions. Customer service rep went on to complain that they had to pay more shipping than they quoted me at check out which somehow was my fault? I did return item at which time they refunded a portion of the money putting me out of pocket to the sum of $185. The rep was rude, condescending and arrogant. Not a company I wish to spend money with in the future as the claims don't match their ethics. I would avoid them as the products they sell are available at a number of other retailers who provide mutch better customer service.
Jul 16th, 2021