Crown Maintenance, Inc.

May 18th, 2023

Great people who work here. Super friendly!!!! Get my lawnmower and snowblower serviced here!!!
Apr 30th, 2023

Friendly knowledgable service.
Apr 27th, 2023

Great group!
Apr 18th, 2023

Update: Since I did the repairs myself, as stated below, the snow thrower has worked flawlessly. We have had a couple of significant snow falls recently and the auger belt never slipped or jumped off once. Too bad the service tech at Crown wouldnt listen to me when I tried to tell them that my snow thrower had a deeper problem than just a simple auger belt replacement. I paid them a lot of money for nothing!! I have Cub Cadet 26 3xHD Snow Thrower which is about four years old. During the past couple of years, I was experiencing multiple occasions when the auger drive belt would jump off the pulleys. I would replace the belt and adjust the tension spring many times. Always using a new OEM Belt. Last winter I decided to send it to Crown Maintenance for repair. They kept the machine for three weeks and when it was returned, they had only put on a new belt and replaced my gas with Aspen Engineered fuel. For a cost of $250 (includes pickup & delivery). Although I had insisted that there was a deeper cause for the belt to keep coming off, they refused to listen. I even requested to speak directly to a mechanic but was refused because they were busy and had to deal only with the front desk staff, who were very pleasant as well as the gentleman who picked up my machine. This winter I was experiencing the same issue again. The belt would jump off even while running the auger in my garage. This time I decided to really try and find the root cause of this issue myself. I took the front blower assembly off and removed the auger assembly. What I found was that the shoulder bolt holding the Auger Idler/Brake arm was very loose and the bottom of the bracket was catching on the snow blower frame. This restricted the full tension and engagement of the Auger Idler pulley on to the drive belt. Because of this the tension of the belt was insufficient to keep it on the drive pully. Today we had a small amount of snow and a deep windrow. The snow blower worked great, just as it did when it was new. Therefore, my review is because I tried to tell Crown that they need to look for the deeper cause for my issue. However, the mechanic didnt look for the real cause they simply put on a new belt and sent it back to me. Had an experienced mechanic noticed how loose the Auger Idler/Brake arm was it would have saved me a lot of hand snow shoveling time.
Mar 22nd, 2023