BMO Bank of Montreal

I wish to add how poorly I was treated by this bank. I went to the bank to open an account. I was shocked ay the totally unprofessional attitude that I encountered by the staff that served me. I felt I was subject to an interrogation as opposed to an openwelcome to this branch. The two ladies who served me made me feel very uncomfortable with their totally unacceptable, unprofessional questions. The Bank should provide better training to their staff on how to deal with a cross section of our Canadian society. They made me feel like I was not welcome in their branch that I was not worthy of being one of their customers. I hope others take heed of this and be careful if they ever feel the need to deal with this branch.
Mar 31st, 2023

Mar 26th, 2023

This branch has really gone downhill over the past few years. The service used to be efficient but now the tellers aren't as well trained and offer conflicting information for simple procedures. Transactions take much longer due to incompetence and malfunctioning computer terminals. The growing lineups and increasingly annoyed customers should tell them that they need to step it up. Im going to add that no one picks up the phone there and their voicemail box is usually full. Really unacceptable for a major bank branch.
Jan 26th, 2023

Heres some additional info, youre still locking the atm doors at night because apparently saving a nickel is worth more than making a dime from your clients who need to use atms at nighttthis isnt new, often BMO atm service is closed at night. This is a zero star rating not a 1. Do better please but i asked before. Or at least put notice up so people can choose a bank where they can bank
Apr 11th, 2022

The teller at this branch by the name of Reina is awful. Worst experience I have ever had at a bank and I have relationships with quite a few, such as TD and Scotiabank. The lack of care and respect is beyond unbelievable. I lost my wallet and had absolutely no ID on me. I told her I can show her my bank app, provide sin number and show her a picture of my drivers licence. Yet, that still wasnt enough. She requested to see a form of ID even though I had explained I just lost everything.On top of that, Reina tried to belittle me and ask why I do not have my debit card on Apple Pay her response was that most people my age do so I should too what kind of customer service is that? I would not recommend this branch or BMO to anyone. Not even my worst enemy. Reina if you can read this, you are awful at your job and should be let go immediately. Not a single person deserves to be spoken to the way I was, especially when I am giving you guys business. Will be switching back over to Scotiabank because of this experience. Thursday February 2nd 2023
Jan 24th, 2023