The(hair)Space

Services: Hairstyling, Shampoo & conditioning, Hair highlighting, Blowdry
May 1st, 2023

Jenna is my go to girl for hair! Shes an amazingly talented stylist who is so knowledgeable in her craft. Im always over the moon with my hair and leave feeling like a million dollars. Jenna is a great conversationalist and makes you feel at ease in her space. Whether it be in her downtown or Kanata location, Jenna is sure to make you feel welcomed Services: Hair coloring, Hairstyling
Feb 12th, 2023

Oct 16th, 2022

It was my first experience & Jeena did amazing haircut & styling for me ! Jeena cares about customer, listens carefully to customer's need. She is professional & great in her work ! She took all the measures for cleaning & sanitary issues . Cozy salon ! Just sit relax, & Jeena does awesome haircut ! I got super great compliments about my haircut from my family & friends & I really love what Jeena did for me ! I will be back for sure next time for new haircut ! I highly recommend Jeena ! Service: Hairstyling
Jun 9th, 2021

My review is about the unfortunate interaction mentioned below. To be fair, Jenna practices her skill well, I have no bad words to say about my hair, but I am very taken a-back by the treatment I received today. I had a pleasant experience with Jenna during our first appointment. I booked again recently and it was brought to my attention on the day of our scheduled appointment that I had mixed up the calendar dates - I honestly thought Feb 10th was Saturday which is a silly mistake I totally acknowledge that. I even confirmed the appointment when I received the reminder emails, I was completely lost. I'm a full time working mom (with an unusual schedule) of a 2 year old and a 4 year old and my weeks/days are a bit of a blur. But again, it's on me, it was an embarrassing mistake. As soon as it was brought to my attention I e-mailed Jenna apologizing profusely and explaining my error, explaining that I was actually at work and could not leave. I also expressed that I understood if a fee was charged but that I planned to re-book immediately and was very much looking forward to my appointment. Jenna replied requesting a hefty late-cancelation fee and listing out her next available appointments. I sent the money, as requested,. I did this out of respect because I'm a service-based business owner too. I understand the hard work than goes into it all, but I also understand that life happens - I have never charged my clients for a first time late cancellation, specially because they've always shown genuine remorse. presented a logical and honest explanation and confirmed they planned to continue with my services by rebooking asap. My customers' happiness and satisfaction in the long run is more important than the loss of the revenue from one appointment. I replied to her e-mail declining a new appointment and politely expressed my disappointment that she had reinforced this hefty late fee (the details of which are not listed on her website) and tried to further explain myself. Although I didn't agree with Jenna charging me, I honored her request and willingly sent her the funds. She could have taken my money and left it at that - my email was meant as a last attempt to save myself the money, and to provide honest constructive feedback at the very least. Instead of accepting my transfer and moving on, Jenna accepted my money and also replied with an unnecessary argumentative e-mail to tell me that she does show her clients understanding and that she, in fact, had pardoned a late cancelation that same morning for another client (rubbing it in that she was able to accept another client's reasons and not mine?). She ended the e-mail by saying that I lacked professional curtesy by not giving her more notice - Reminder: I genuinely thought Feb 10th was Saturday not Friday. I had written it in my planner. It was fully my mistake, but it was a first time human scheduling mistake that in my mind warranted more understanding. How would I have been able to provide her with more notice if I, myself, had no idea of the mistake until the day of? Although I can first hand understand the inconvenience and the frustration of a late cancelation, Jenna's combined decision of both taking my money and sending me an argumentative and condescending response was the true lack of professional curtesy. I'd also like to mention that her website indicates that if you are sick there is no late fee and it does not mention a deadline re: late cancelations in this case - I could have easily lied today but I chose to be honest, and I honestly expected a kinder and more understanding reaction. I was fully looking forward to booking again, I'm genuinely saddened by the way this played out. I have no doubt Jenna is a kind person, as am I. I'm pretty low maintenance, easy to get along with, and understanding, but this just really didn't sit well with me. I'll be taking my business elsewhere. Service: Hair highlighting
Feb 12th, 2023