Shoppers Drug Mart

The service at this pharmacy is abysmal. It is next to impossible to get a hold of the team via phone. I have waited for 20+ minutes on hold, and I have twice actually walked over to the pharmacy while waiting on hold and received customer service faster this way (while still on hold). I could see the team ignoring my call that was still on hold while I was there. It's terrible service. I insist on actually trying to talk to a person because they keep refilling the wrong prescription and requesting the wrong dosage from my doctors despite repeated requests and clarifications.
May 22nd, 2023

The pharmacy is not the same as it was since the new owners took over. I've been there for 10 years and now I'm going elsewhere. Losing my faxed Rx is a pain to sort out if you not feeling well .
May 11th, 2023

Pharmacy NOT helpful. Cannot be bothered to help customers. Pharmacist with no concern for the predicament of others that they share responsibility for. Told to come back in two hours just to be told that the prescription was not available. No thought to call despite having my contact info. Essentially leaving me to have go hunting for open pharmacies at 8pm at night. And just to add to the injury they did not even give me back my original prescription. So I am SOL.
May 8th, 2023

Awful pharmacy experience every single time.
May 1st, 2023

Worse customer service ever for the pharmacy, specially when I need to have your prescription in emergency. Have been waiting for 4h just to complete something that wouldnt take a minute. The bottle was right there and the was not client for hours , worse service even
Apr 23rd, 2023