LIV Extended Stay

Mar 9th, 2023

Sjour parfait. Superbe endroit conforme au descriptif et aux photos. Nous avons apprci la terrasse, les quipements : sportifs, salle de cinma, restaurant... Appartement trs propre, bien quip, literie confortable... Seule petite remarque le personnel ne parle pas franais. Nous recommandons et reviendrons avec grand plaisir (Translated by Google) Perfect stay. Superb place consistent with the description and photos. We appreciated the terrace, the facilities: sports, cinema room, restaurant... Very clean apartment, well equipped, comfortable bedding... The only small remark is that the staff does not speak French. We recommend and will come back with great pleasure.
Jan 17th, 2023

UPDATED REVIEW: LIV reached out after reading my review to acknowledge how poorly my ongoing issue was handled with a previous manager. Dominique Quinn was exceptional in the way he picked up and effortlessly handled someone else's exacerbated problem without pause, and I wish we had the pleasure of dealing with him from the get-go because he really rescued a very frustrating situation. I am now looking forward to returning to LIV next time I am in Ottawa. *** Avoid. The way this place is run is an absolute joke. Stay somewhere else, and save yourself the frustration. We had an issue with being charged a lot of money for something we were told we wouldn't have to pay for and Danika, Community Relations Manager, stepped in to "help" but she just ignores your emails, takes no action, and somehow drags things out for weeks to make it worse. Worst and most frustrating customer service I've ever experienced, anywhere. UPDATE: five months after we stayed at LIV, we are still struggling to get Danika to refund us for the unauthorised charge even though we've followed up five times over five months since we were told a refund was on its way. Absolutely atrocious. I wouldn't wish this disgraceful service on my worst enemy.
Nov 1st, 2022

My family and I were in Ottawa for a few days and stayed at LIV Apartments. We were amazed at how beautiful and spacious the apartments were. The bed was so comfortable. The building was very clean and very modern. The staff were helpful and courteous. I would definitely recommend this place to anyone visiting Ottawa. Will love to stay here again.
Sep 3rd, 2022

The group has so far delivered meticulous and cordial service. I like to thank Mrs. Tracy and Danika in particular for all of their help and support since the day I moved here. They have dealt with my problems and Found quick solutions, leaving me with nothing but positive things to say. Without a doubt, I would recommend them to someone looking for a pleasant environment with good community.
Aug 31st, 2022