Flooring Canada Ottawa

Mar 19th, 2023

We worked with Steve to purchase new floors (LVP) and tiles for our house. Amazing service and very knowledgeable staff. We also got better prices here compared to other stores. Would highly recommend.
Jun 23rd, 2022

When my Nuheat electric floor t'stat went on the fritz this company found me a replacement t'stat and had it available for me in just a couple of hours. Great service and many thanks folks.
Jan 4th, 2022

Oct 5th, 2021

I am building a house and have been dealing with literally hundreds of stores and trades and this was by far my most frustrating and belittling experience. I was looking for 1 box of tiles to match exciting tiles I bought on Kijiji. Steve (VP) called me back, confirming he had my tiles. Upon arriving the tile wasn't the right size, which he knew but he reasonably asked that I come to the store to confirm the colour. The right size was at their other warehouse and would be delivered the next day. Ok, no big deal - I have to go twice in 2 days to get the tiles I need. The Vice President then told me that each box came with 40 tiles and charged me for the square footage for 40 tiles. I told him that it was strange as my boxes of the same tiles came with 25 tiles - which is all I needed - but ok, I paid for 40 tiles. Next day, I picked up the box and sure enough, it contains 25 tiles not 40. When I asked for a refund for the difference, Steve told me that was the price, no refund and walked away. After calculating the square footage of the box, I was overcharged approx. $25 - again, no big deal in the grand scheme of things but if they do that for every customer, it adds up! Be careful - I will never deal with that company ever again.
Jan 8th, 2023