GoodLife Fitness Ottawa Herongate Square

May 8th, 2023

May 6th, 2023

Misplaced my headphones and noticed within 12 hours. Staff said they put them aside for me, and when I go to pick up, they look at me like Im dumb and cant find them. Wont show me tapes, cant access anything until Monday, and the guy working the counter didnt even know the managers name. Waiting to hear back from them, could update my opinion on how the handle the liability of $400 headphones. Update: was told they couldnt access the managers office on the weekend, and they found them on a Sunday. Very interesting story considering I watched the other employee tell me he looked in there. Got them back, so Ill update to 2 stars. Second edit: Manager was nice so 3 stars.
Apr 26th, 2023

I had a bad experience with Tyler the front desk person. He has been making disgusting comments about me and has told his coworkers these comments than eventually made their way to me. I reported this to Chantal the assistant manager because there is no general manager. She told me she cant deal with it right now and was dealing with another issue I had reported that led to me having to leave the gym. My friend had left the gym with me because Tyler had made unpleasant comments about her too. Keep in mind I have been attending this gym since June 2022. Before that I would go to lansdown, Orleans, and Kanata goodlife and I didnt have any issues arise there. Overall, Im happy with the end result of me attending another CLEAN gym with respectable workers who care for my safety and concerns. Unfortunately I have received messages from friends at goodlife that Tyler is making many rumours about why I left, sorry to say this but that guy is very disrespectful when people dont entertain his comments. Im not the only girl. But one of few whove come forward. I felt the need to make this review due to the fact hearing from numerous people at the gym that Tyler is spreading rumours. I wanted this situation to be private not escalating to review this gym but I am left with no voice as I cant attend that gym so I will be leaving this review.
Apr 22nd, 2023

Hot saunas and cold showers are a mandatory part of my exercise regiment. Time management is also extremely important to me. Karen has poor business/gym etiquette. She told me I could only have 1 towel due to a towel shortage. I explained to her that my membership covers 2 towels. 1 for the shower and one for the sauna. I explained to her that I would have to put my clothes on and walk back to the desk for my 2nd shower towel. She told me that she had to ration the towels for all members. Long story short, after my cold shower i dried myself with toilet paperSeems to me that they were not up to par with their laundry which resulted in a towel shortage. That's a goodlife problem that members like myself should not have to deal with. 1 more thing, the sauna had mold and ants in it. I will not be going back to this location.
Apr 19th, 2023