Minto Pool And Fitness Centre

Evening employee was rude and unprofessional to my guest. Definitely not a welcoming gym. Whirl pool and sauna are almost always closed.
May 21st, 2023

I had an extremely distressing encounter with the personal trainer at this gym, and I feel compelled to share my experience. Unfortunately, I was subjected to verbal abuse and threats during a session, which left me feeling deeply unsettled and unsafe. To make matters worse, when I reported the incident to the manager, their response was disappointing. Instead of taking immediate action and addressing the situation seriously, I was met with indifference. Adding to my frustration, I learned that the manager went on vacation shortly after the incident, leaving my concerns unattended. What exacerbates this already alarming situation is that the personal trainer in question has access to the residential building where I live (Minto 185). This poses a significant security risk, as I should not have to worry about encountering someone who has behaved so inappropriately and menacingly towards me in my own living environment. Feeling let down and concerned about my safety, I believe it is crucial to share this experience with others in the community. It is deeply disheartening to witness a lack of proper handling of such a serious matter by the gym management, especially when personal safety and well-being are at stake. I sincerely hope that the management of this gym takes immediate action to investigate this incident thoroughly and implement appropriate measures to ensure the safety of its members. Furthermore, I urge them to reevaluate their protocols for addressing complaints and training their staff on appropriate conduct and customer care. As a resident of the building, I expected a safe and respectful environment from the gym and its personnel. Regrettably, my experience has been far from that. I strongly caution others considering this gym to reconsider their options until they can guarantee a secure and supportive atmosphere for all members.
May 18th, 2023

May 15th, 2023

May 14th, 2023

May 12th, 2023