Aviva Canada Inc

Awful service
Mar 21st, 2023

Not the best and not the worst
Dec 4th, 2022

So far so good just waiting for the delivery now
Nov 19th, 2022

Terrible customer service. Just rude people working there. I've never experienced this before. I cancelled my house insurance because of their rude staff. When I called to let them know I was unhappy with their service, they replied, 'Okay!' They are completely uninterested in assisting their own customers! I'm happy to move on.
Oct 11th, 2022

Don't apply for this unreliable company. If I could give it a 0 I would. My family and I were with this company for 25+ years and we had NEVER done a claim with them before. Last year we had an incident involving water damage. The snow on the roof melted and got in the house, so we made a claim. Our first claim with them. They came and 'fixed' it. 2 months later, we had water damage once again at the very same spot. We called them to come see it and the repairman said this was caused by the repairmen who came last time. They did not fix it properly and it is what caused this second round of water damage. We asked him what to do because this was their fault essentially and he agreed. He said to make another claim, so we did. They came back and fixed it but we had to pay more out of pocket. What shocked, angered and hurt us the most was that they called us and said we were no longer insured by them because we had made 2 claims. For 25+ years we were with them and this is how they act? We had 3 homes and 3 cars insured under them and not once did we ever make a claim for anything until last year. We called them and went up the chain of command as far as we can go and although most agreed with us that this was disrespectful, it was out of their hands. So we went to Economical Insurance, which ended up being 200$ cheaper than what we were paying at Aviva.
Sep 27th, 2022