YAP

Keep looking folks! Check out Fido internet $42.37/mth. Rogers is too Expensive! $119./mth for basic high speed internet.
Aug 30th, 2022

My services keep getting cut and I keep getting told that it was was system error. So If you want a company that is hard to reach because their phone line is always down, continues to cancel your services even though you always pay on time and have pre-authorized set up, then definitely get YAP
May 15th, 2021

Had to leave this company. Took at least 4 visits to actually set my service up properly. The modem was changed at least 2x. Customer service isn't open weekends so good luck if your issues arise on a Saturday. Internet never worked upstairs or in front of my house. At one point I spoke to these guys every week. So glad I left. I no longer have these issues with my current provider. The headache is not worth it with these guys.
May 2nd, 2021

My experience with YAP has been beyond stressful. Internet service is a near necessity for many people today, and it is often extremely important that service be reliable. Every time I called YAP with an issue or concern, I had to do all the heavy lifting. They seemed like they wanted to help, but rarely understood the logistics of how my internet hookup works. I have self educated myself on cable, DSL internet, Bell vs Rogers, adapters, up/down load speeds, and troubleshooting tenfold because YAP didn't know what to do. I've had to be assertive about my issues, refuse to "unplug the router and plug it back it" for the 3rd time, and demand timely service. They provided a router that is unable to give me the advertised upload speeds that I need to make any money from home. They told me 4 times over a 1 1/2 week period they would call me back same or next day. I bought my own replacement router and need simple account info from them to use it - and now I am unable to get a hold of them at all because they integrated with another company. I don't know how to end my service and switch to another, much less demand my money back for inadequate service - because I literally cannot reach anyone who knows who I am as a customer.
Feb 14th, 2022

The Rogers technician from Rogers did all the installation work on Wednesday july 1st. He said to call YAP so they could turn on the service. I called three times a day since then at which the line was always on hold. Then they would always disconnect us after about 30 minutes into being on hold. Your online information says that your Ottawa office is open until 9PM. At any rate, we did get through once. And he said he would takecare of it and he absolutely did not. That was on Thursday. A lady called us to see how the service was doing on voicemail. We tried to call back and got the same treatment. Now, the office is closed on Saturday and Sunday? Ain't that special? If this service is not connected immediately/ I want my moneyback in full, plain and simple. It really does seem like something fishy isgoing on. There has been no COVID interference. All this involves is giving me my phone number and turning on my internet on their computer. It's as easy as flicking a switch. It seems that there are no capableemployees to flick switches and answer calls. It seems that or no one was intending to turn on our services in the first place. But take our money? Yes indeed. I want my money back if I am not going to receive anything that I paid for. My phone service. My internetservice and television services.. It really seems like I paid for a router that doesn't connect to anything. A phone adaptor with no phone number and tv that only works if the internet is working. I paid over $300 out of pocket; not to mention that I had to buy a Roku box and provide my own Coaxial cables. I no longer wish to receiveyour service; I obviously made a mistake in thinking your company was the one to go with. Seeing as I haven't been connected to your service, or given a phone number or watched a single television show. I am requesting a full refund on theservices that I ordered. The equipmentwill be opened next week when you reopen. If your office is closed; I will return the equipmentthrough a licenced currier. If I am givenany trouble over this. I will have to try to take this up with Rogers as you are tarnishing their business reputationas well..
Mar 19th, 2021