Linen Chest

Terrible customer service. I enquired online regarding price match guarantee and received an email response from Linen Chest that stated that I have 1 year to claim price match when competitors price is lower and to take pictures at the competitors store and go to a Linen Chest store and show pictures for price match. When I went to the Ottawa store an employee did not even ask to see the email and made some unreasonable excuses for not making good of the price match guarantee. Very disappointed as I would have saved myself an 1.5 hours drive to be told off.
May 13th, 2023

Tried calling this location on 3 separate occasions, the first time someone whom I believe to be the manager answered the phone, did not place me on hold but instead had me sit on the line while she spoke to two other people regarding an employees staffing availability, after 3 minutes or so (I stayed on the line expecting her to ask me to hold or something of the sort) however she instead hung up on me. I called back shortly after only to have the same experience. On my third attempt someone else answered put me on hold for about 10 minutes. Personally I wouldnt appreciate my manager being on the phone with a customer while discussing my employee status over the phone, this was incredibly rude and unprofessional.
Apr 28th, 2023

Apr 1st, 2023

Good quality products and great customer service! Thanks to Nelufar, Bev and Luc for helping me to fit the patio set I bought in my car! An amazing team at the Linen Chest, Iris Ave. Ottawa.
Mar 31st, 2023

Thank you, Linen Chest and Rafael in particular! The store is incredibly clean and offers a wide choice of goods. Rafael, the cashier, was incredibly courteous, welcoming, and helpful on top of everything else. He is obviously skilled at what he is doing. He is a really fortunate addition to The Linen Chest.
Mar 20th, 2023