New Orchard Lodge

Horrible service , the staff are racist , they dont care for the residents properly , they ignore the residents pleas for help when the family members are gone theyre rough with them all the time. Horrible horrible nursing home. Never would I bring someone there again. I would rate this no stars .
Mar 16th, 2022

Thanks you to the staff at New Orchard Lodge. My mom and family had a wonderful Mother's day. The staff were attentive to all family members. What a wonderful experience. Thank you so much!!
Jul 7th, 2019

Staff at this home are very kind, caring and attentive. All questions asked by family members are answered quickly, accurately and with care. The facility itself is a little older, but is well maintained, clean and bright.
May 12th, 2019

My mother-in-law is new to the Lodge. She has only been there for 3 months but we have found the care and attention excellent. The staff are quite loving and very efficient. As others have mentioned, it is an old building but it has character and is well maintained. I've heard it described it as cottage-like. It's in a nice location close to the Ottawa River.
Apr 27th, 2019

We have an elderly family member for who we are their primary caregiver. We were hesitant about placing her in New Orchard. That was 18 months ago. We were on a wait list for other places for over 2 years but her situation deteriorated quickly and we needed to take what was available. While New Orchard looks old and tired and doesn't offer as extensive of any activity list as many other places, the care received has been excellent and the facility appears to be well run. On occasion we have visited and there has been a horrible stench in the hallway where a resident likely soiled themselves but that is pretty rare. I find that New Orchard resembles more of a hospital setting and less of a home or residence. The staff though are excellent. Our family member always has good things to say about the staff, when we do see them engage with her there are smiles and jokes being cracked, and there are no complaints about the food. I however have sat down for a few meals with her at the home and wouldn't call it restaurant quality in taste or presentation but it is edible and our family member is happy which is the most important thing for us. I think we have enough experience after 18 months to say that we have no plans to move her elsewhere. She is well taken care of and that's what counts for the most for us. We have seen no signs of any abuse as others have pointed to an article in their review and amazingly the facility has been COVID free and we have made window visits work.
Jul 21st, 2020