Shoppers Drug Mart

Do not buy electronics here, bought a Nintendo switch and want to return it because the games were expensive. Talk to the cashier, then supervisor person and they made up lies about how the receipt says no returns on electronics. When pointed out they said its on the website, the website said you could return it after 30 days if unopened. After keeping on talking to them, they said go to Nintendo themselves, but Nintendo only takes refunds when you buy directly from them. Lost over 500 bucks because no one said that they had no refunds on electronics.
May 19th, 2023

0 Stars. Low quality customer service, poorly trained staff. If you are looking for professional staff and respectful customer service you will not find it here. Over the last 10 years several Shoppers Drug Mart locations have been on the decline with respect to hiring staff with professionalism and basic manners. The staff hate their job, or can not separate their personal life from work life and/or both. At the end of the day, these staff represent and reflect Shoppers Drug Mart and its founders/owners. I used to get everything from S D M especially beauty boutique; now I converted to Rexall and I love their beauty boutique deals, household deals and even their snacks.
May 12th, 2023

Do not get your passport photos here or any Shoppers Drug Mart! They are very low and cheap quality and overpriced! Also the staff do not care how your face or head is titled they are cashiers who take your pictures and have no idea what they're doing. Go to Sooter's Photography just cross the road 1430 Prince of Wales for a lower price for beautiful photos. Sooter's will make you look so good for your passport.
May 11th, 2023

nice workers, helped whenever needed. other than that, ITS COOL BRO THEY GIVE FREE SAMPLES OF EXPENSIVE PRODUCTS. i like it but its lowkey expensive
May 9th, 2023

Avoid this place as This store engages in dynamic pricing meaning that the price you see on the shelf may not be what you see at the checkout. If you think thats odd, the employees and manager will rudely remind you they charge whatever they feel like, and if you dont like it theyll hand you a business card with the owners name and number on it. If you call that number, no one answers. So dont expect posted prices (not expired sales, just actual prices) to be what you are charged at checkout. Also the store does not follow the consumer price accuracy code, as the checkout employee said the owner doesnt feel like following it. The store still post it the sign saying they follow it at every till, though, (see photo) just not when pressed on it. SDM hq should look into this store, as their reputation is being smeared by this.
Apr 23rd, 2023