Mind Games

The cashier who helped me with the Pokemon was so kind and friendly. She brought down all the boxes and items for my son to see up-close and choose, and happily put them away after his selection. She was helpful to understand his budget and putting high priced in front of him.
May 16th, 2023

Apr 5th, 2023

The store has a great selection. Unfortunately, their return policy for defective items does not make any sense. I bought a board game from the store, and upon open it, noticed there was a piece missing. I brought it back to the store in order to exchange it for a complete game but I was told that in order to exchange a defective item, it needs to be unopened. However, the only way to see if an item is defective is by opening it. I was told to deal with the issue on my own. I find this very unfortunate because there is a great selection, and its at a convenient location, but I will struggle buying anything else from the store knowing that I have no guarantee of getting a complete product.
Jan 23rd, 2023

My son had issues with one of his Funko characters purchased in a mystery box. The manager at Rideau center told me to bring in the entire box for a store credit for other Funko. I misunderstood his instruction but, he did us a favor by exchanging the Funko for one at face value as we do not live in the city. It was explained to us that a simple phone call to a manager would have resolved the entire issue for my son. We recieved excellemt customer service from everyone in the store from being greeted when walking in to a pleasant cashier and a professional manager. Thank you for resolving the issue for my son.
Jan 6th, 2023

Very fun store but they need to rethink their return policy of only store credit. Bought a toy for my son for Christmas but he changed his mind 2 weeks later about what he wanted. Was disappointed I couldn't get a refund. A company with over 30 stores is large enough to be able to provide customers the service of a refund for purchases that are unopened and the customer has a receipt. I could accept the policy if this was a one off local business but not for one of this size.
Jan 3rd, 2023