Capitall Windows

Positive: Professionalism Service: Window installation
May 17th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Custom windows
May 6th, 2023

Generally a very good experience. Had CapitAll replace 4 exterior doors during COVID lockdowns and then had them quote for 12 windows. Price was competitive and they had colour options we wanted for both interior and exterior trims and our experience with the doors was positive. Service was quick and windows were ready for install in about 8-9 weeks (not 8+ months like other quotes). Job was originally booked for 3 days but took longer due to unforeseen complications with existing window extractions (who knew wood windows from the 1960s may be encased in steel frames and plaster walls would be so hard to cut into?!?). What was unfortunate is the mess this created both inside and out. Happy with the end result even if I had to contact the owner once or twice to correct small issues. That said, the owner was super responsive and made things right without too much resistance. Update: Just had my follow-up energy audit and the results were nothing short of amazing. He complemented the quality of the install contributing to the significant air sealing efficiency he was not expecting. Made my day! 5-stars for sure. Services: Storm door installation & replacement, General window replacement
Apr 30th, 2023

Had a 31 years old patio door replace and Capitall Windows crew came right on time and completed the job within 3 hours. They were a 3 persons crew team and were very professional with eyes on details during installation. There was a little hiccup midstream as the initial sizing call for the stock standard patio door but they find the height opening at least 2 inches bigger than expected. Given our contract include all extensions and trims to fit, they manage to resolve this with an extension elegantly and properly applied to the install. I am happy with the outcome and would not hesitate to recommend them. Service: Sliding glass door installation & replacement
Apr 18th, 2023

The good: dealing with sales was a breeze. Pete came to my house and explained the products and help me choose a beautiful door. The door looks great! The price was very reasonable compared to other quotes. The bad: they broke the brand new doorbell that I purchased to be installed with the door. Although they replaced it, they didnt install it properly and left it hanging there. It still doesnt work after almost three months. Also they installed some metal flashing at the bottom right before you walk in. Its not corrugated or textured or anything.very slippery when wet. This piece of siding should never be used here. Its for underneath a window. As expected, this has been a tripping hazard for my elderly parents when theyve come over. Also, one of the installers was smoking right at the front door while it was being installed. I could smell it all inside my house. When asked them not to smoke, he stopped but then I saw him smoking in my garage. I dont even smoke in my garage.
Apr 17th, 2023