Chartwell Pembroke Heritage Retirement Residence

I am writing a little note to tell all the staff from top to bottom how well Keith and I have been welcomed on our arrival. After a few days in, we were hit with the covid virus. Two weeks of complete isolation was handled with nothing but support and kindness from all staff. Once over isolation, we have settled in and are enjoying our new life. However, with help and support from all staff we have come to feel at home. I hope everyone in all staff positions know how much you are appreciated. KEITH AND LIZ MARTIN
May 13th, 2023

My family and I met with Billy Tippet on separate occasions in order to relocate my mother . We found Billy and staff to be patient, accommodating, compassionite and caring. I believe that his professionalism helped relieve any trepidation that the family may have had. The ice-cream bars was a nice touch. Thank you. Greg
Apr 27th, 2023

As I leave this home to try another period of time in community living I must say thanks for all the care given to my sister and I as we spent the last four years here. All the caring, sharing and lived experiences have helped us grow in strength emotionally and physically. Thank you Chartwell for helping make peoples lives better!!! Heritage is by far a wonderful choice
Apr 26th, 2023

My mother, brother and I are deeply grateful to the helpful staff at Pembroke Heritage for helping us find safe, comfortable and comprehensive respite care for my father during a difficult period for the family. Although there is always a genuine will to do so and sometimes even an innocently misguided feeling that we'll figure it out when we get there, few are truly ready to tackle the challenges that come with aging. Thankfully, from our first interaction onwards, the staff at Pembroke Heritage helped smooth the learning curve by being consistently patient, informative, attentive, professional, and sensitive to the timely and variable nature of our situation, providing us with a good measure of hope as well as with the necessary confidence to move forward with the next phase of what had clearly become the best option for my father. The facility we toured was beautiful, spacious and sunny; we learned that access to activities, food, and care could and would all be tailored to an impressive degree to my father's personal tastes and needs. Needless to say, my father has so far been delighted with his stay! In particular, we'd like to extend sincere thanks to William Tippett for the personable and excellent service delivered to us during our introductory discussions and all subsequent follow-ups. Thank you once again, and keep up the great work!
May 6th, 2023

My parents have lived at Chartwell Pembroke Heritage for almost 2 years. It was a difficult decision to accept they needed more care and leave their family home. The staff at Chartwell have been so wonderful to help transition them into retirement living. Billy Tippett went above and beyond to find them the best adjoining rooms to meet their needs. He met us on a weekend (his day off) to do a tour. He even helped with furniture placement and made suggestions on what should stay. The level of care they have received from day one has been top notch. They are thriving there and have settled in to make friendships with other residents and now call it their home. I live a distance away and cant always be there but it is comforting to receive calls from the care staff (Mary and Laura)regarding their care needs, as well as the resident family email updates from Holly MacDonald, the GM. They go above and beyond to accommodate and help where needed. We even enjoyed a family meal together in the country kitchen. It was wonderful to have a separate place for all of us to sit and be together without having to leave the building. My parents are proud to call Chartwell Pembroke Heritage their home and know they have access to more than just their rooms. They are supported and we find comfort in knowing they have access to more care onsite as they continue to ease into their golden years. A big thank you to all of the management team, Ashley (health & wellness), Meagen (office admin), Corey (maintenance) and his housekeeping team, Linda (food services)and all the serving team, Mackenzie (lifestyle & programming) I am truly grateful. Thank you for all you do daily for my parents and all the residents. Your efforts are so appreciated.
Apr 25th, 2023