Valley Plumbing, Heating & Water Treatment

Needing a plumber in an emergency situation is never ideal, especially when you aren't the only one facing the emergency - but Valley Plumbing & Heating was AMAZING! A flooded basement is an incredibly stressful situation, but Valley Plumbing, Heating & Water Treatment was literally our calm in the recent April ice storm. Despite being inundated by an absolute onslaught of calls from hundreds of home and cottage owners throughout Eastern Ontario, they were able to get back to us promptly, and even managed to get someone out to install a new sump pump as soon as they were able (the day following the storm). Days later when our hot water tank died, they again managed to squeeze us into their already full schedule to come and assess our situation and arrange for a couple of their guys to come out as soon as possible, despite still being incredibly busy catching up from the storm projects and business as usual projects. Curtis, Connor and the third crew member were all incredibly professional, courteous, and efficient. Connor and his partner even cleaned their footprints from our wooden floor before leaving yesterday. Thank you for all of your support! The world is short-staffed, please be kind to those that show up.
Apr 30th, 2023

Dec 6th, 2021

I just bought my first home in Perth and being anxious about the work that needed to be done, I booked another well known plumbing agency well in advance. After getting the complete run around, an extremely high quote and then bailing the day before they were scheduled to do the work, I was incredibly stressed. When I called Valley Plumbing, not only was the office incredibly sensitive to my situation, but they were extremely kind and diligent to book their guys to come do an estimate the next day. The plumbers that came were incredibly knowledgeable and friendly, they gave me a reasonable estimate and booked in to do the work two days later! They were able to finish the work in a half day, at an incredibly reasonable cost and were so easy to deal with. They took so much stress off of me in my first week as a new homeowner. I will definitely only be using Valley in the future and would recommend them to anyone!!
Nov 16th, 2022

After having a bad experience with another local plumber with trying to fix an issue with my sump pump, I discovered through the builder of my house that these guys installed it. The original tech who handled the process called me back and spent over 45 minutes with me on the phone for free to discuss my issues. That already made a great impression so I decided to inquire with them about installing an alarm as my system didn't have it. They recommended the NightEye system and were able to install it in just a couple of days. The tech who showed up was incredibly nice, professional and chatty. He made the overall experience very pleasant. Since my sump design is so unusual, the alarm also had to be installed in an unusual way. He explained everything he did in detail and told me that even after I've paid the invoice, if the alarm has any issues and needs adjustments, to let him know and he'll come back and do it at no extra charge. Phenomenal service experience overall. I'll be using these folks again if I need to and will be recommend them to friends in the area.
Feb 17th, 2022

The people who work here are proud. They stand behind their products and services. More though, is their commitment to put the client first ensuring that they have the answers to make the best decisions. They were the most responsive of the four quotes I received AND sold me what I needed based on facts, not fear as some others did. This is a top notch business and if you are in the market for a water treatment system...I would encourage you to invite Valley Plumbing, Heating and Water Treatment to participate in your selection process. They even polished the copper pipes and made sure all the installation mess was cleaned properly. Very impressive...oh and the system is working amazingly! Also on Aug 6th 2021 I invited them back to install my new Saniflow toilet and sink in the basement. Jason and Mason did a terrific job. I do highly recommend them.
Jan 24th, 2022