CARSTAR Pickering

Oct 5th, 2023

The work my car required was relatively insignificant but the folks at Carstar treated it like a major project. The work they did was fantastic and the results flawless. If you bodywork done on your car, I highly recommend Carstar Pickering. They worked with my insurance company and the car rental company to make the repair experience as painless as possible.
Oct 2nd, 2023

Jul 18th, 2023

The quality of the body work provided by the company was commendable. However, I encountered a significant issue regarding the handling of payment and the unprofessional behavior of their administrative staff. Approximately a week after the service, I received a call notifying me of an error on their part, as they had failed to charge taxes. They requested that I visit their location to make an additional payment. Unfortunately, I was unable to comply as I am currently out of town. During the conversation with the administrative staff member, I inquired about the possibility of making the payment over the phone. I assured them that I would call back to arrange this. Regrettably, at the conclusion of the call, the staff member failed to properly disconnect the line, allowing me to overhear a conversation between her and a colleague. To my dismay, she referred to me as a delinquent individual who was fabricating excuses to avoid paying the outstanding balance. I was disheartened to hear her mocking my voice and manner of speaking. Furthermore, she proceeded to engage in a heated argument with the person responsible for the tax omission, resorting to profanity and threatening to deduct $125 from each employee's paycheck. In response to this distressing incident, I promptly called back to address the matter with the staff member. Initially, she attempted to shift blame onto the person who made the mistake. However, she eventually conceded that she had indeed characterized me in the manner I had overheard. Finally, she offered an apology, citing that such situations frequently arise when clients fail to pay after promising to do so. I made it abundantly clear that I bore no responsibility for their internal issues and that her behaviour was entirely unacceptable. Given the unprofessional conduct I experienced, I have made the decision to never avail myself of their services again.
Jun 28th, 2023

Excellent service, excellent work. Thanks
May 16th, 2023