Cornerstone Physiotherapy - Richmond Hill

Bethia To at cornerstone Richmond Hill location is very professional. I suffered from very bad arm pain, tried every ways I can think of and had been living on pain killers. Cornerstone is my last try, Im very happy for meeting Bethia. In my first visit, she was able to identify source of my issue and provided me very effective treatment. Now Im fixed, no more pain, Thanks to Bethia!
May 24th, 2023

I had weekly physiotherapy with Courtney Steele from Nov 2022 to April 2023, for a total of 23 sessions. The sessions became shorter over time, always starting late and finishing early, to the point that I wasn't sure it was worth my time and money. When a session was shortened to merely 23 minutes from being called in to paying at reception, I raised my concern as it has been an ongoing issue. I told her to look at the credit card transaction time on the receipts on how short her sessions have been. Her email reply said she would be more mindful of the time moving forward. I thought she would take my feedback seriously, but what followed was all cover-up. A sign was posted by the reception stating that up to 5 minutes out of a 30-min session would be used for documentation. As well, the credit card transaction time has been omitted from the receipts since then. If her practice was honest, there was nothing to hide. If she has to go to this extent to CYA and legitimize cheating on the clock, I shouldn't have entrusted my therapy with her in the first place. I understand that healthcare professionals require documentation. Physiotherapy is mostly hand-on treatment; 5 minutes (and often more) out of each weekly 30-minute session to chart a few lines just seems inefficient or simply slacking. I went to this "top choice" PT shop with expectation and left with disgust. Enough is really enough.
May 18th, 2023

Courtney was fantastic, addressing my concerns and tailoring a program to achieve my goals. She was professional, took time to listen to my concerns, and ensured I could continue my exercises at home properly each appointment!
May 9th, 2023

May 9th, 2023

Due to an ongoing knee pain, I decided to try my hands at Physiotherapy at Cornerstone, and probably the best decision I ever made. The staff is super welcoming, super accommodating, extremely professional and the place itself has a welcome environment. I had the opportunity to work with Linoy Atran and hands down, the best decision ever which made me look forward to every appointment I had with her. From day one, Linoy makes you feel welcome and works with your personality by understanding your comfort zone and providing exercises and insight that works like a charm every single time and helps you improve your mobility in the long run. Linoy is insightful, calm, super knowledgeable, attentive, super duper kind and a fantastic physiotherapist! She really does her level best to ensure you see improvement in the long term and provides you with great insight and exercises that you can do with convenience at the gym or even at home. Do yourself a favour and book a session with Linoy, you will gain a physiotherapy + an amazing friend as well! Highly highly recommend her!
May 17th, 2023