Jspec Performance

Had a post on Facebook marketplace place for JSPEC replica fenders for 350$ I called them over the phone because im all the way in the Gatineau/Ottawa area I wanted to confirm they had it before I head my way down to get them. They tell me they no longer have it in stock and they will arrive in May and that they will call me when they receive it and keep one on the side for me. Alright sounds good but May passes by no phone calls from them so I call them and they were very rude and seemed rushed over the phone they tell me they still haven't received it and will get it in April and they would call me when it arrives. So I call them 1 week ago out of curiosity and OHH the fenders came in and I had to call myself to confirm they came in they didnt bother calling me! But whatever it happens they can forget I gave them the benefits of the doubt! I drive 5h to go get my fenders to get the wrong fender because the pictures don't even match what they had in the Facebook marketplace place ad because the one in the picture didn't have the side marker and when I got there it had the cutout for it! So I basically wasted my time and fuel and all they said is not even sorry or let find a solution to this just ... Terrible customer service I would take my money to Garage16 or anywhere where they have good customer service! 10/10 would never step foot back there neither should you!
Apr 28th, 2023

Excellent after sales service and communication. The Perrin strut brace makes a big difference on my '12 Impreza.Thank you !
Apr 16th, 2023

Communication with the excellent seller, very fast delivery. Product no damage, installed and satisfied with the product. Thank you so much
Apr 6th, 2023

Dont waste your time here. Poor customer service I went in to buy wheels and tires, nothing in stock all special order ok I find a wheel I like and they have it in stock. Their website says one price and they tell me a higher price. They cant even price match their own website? Waste of time. I had cash ready to buy. Never coming back again garage 16 is way better.
Apr 5th, 2023

Great prices, friendly enough staff. Only knock is that they seem to focus mainly on their online orders and there isnt really desginated staff for old school walk in customers like myself. Good store!
Apr 2nd, 2023