Sleep Country Canada

Mar 16th, 2023

Nimmi was great, provided us with many options and deals!
Mar 15th, 2023

I came in the store as a desperate woman looking for a bed with better support. Both sales reps when the extra mile helped me to find a more supportive bed and pillows as well. Thank you, Nimmi and D.C.
Mar 6th, 2023

I had a wonderful and knowledgeable experience today at Sleep Country on William Kitchen Drive. Nimmi was so great and explained everything showed me the best product for our sleep type. DC enhanced that friendly atmosphere is going to have the other product I need and carried my items to the car. Great Service. I was hesitant to return based on a previous experience 5 years ago, but today's visit brought back my faith in Sleep Country. Will definitely come back.
Feb 24th, 2023

Worst customer service ever. They sell with assurance and beautiful words but when you have a problem with your mattress they easily say its not covered by 10 years warranty. Here is the story: I bought a Simba mattress and it has body impressions after 1year and have use and not only I dont have a good sleep anymore but I wake up tired with back pain everyday. This mattress was good at first but mid layers are damaged this soon and because of a memory foam layer on top it doesnt show the body impression. You feel it only if you sit or lay on it. At the time of purchase I was told if have any problem with this product within 10 years they credit me the purchase price to buy another mattress from them. I called customer service and they happy said we will send you the warranty claim form. They sent a link and here is what their trick starts. They ask you bunch of questions which seems to be requirements to be eligible for warranty and they were never mentioned by sales persons. After that they want you to take several pictures using broom stick and ruler from different angels. Then you should upload pictures and submit your claim. I did all of these steps and they got back to me after 3 days and said it is not covered by warranty as body impression in your pictures is less than 1 inch(mattress warranty card says 0.98 inch). And they asked wait until the body impression reaches 1 inch and then claim again( they funniest thing Ive ever heard from a customer service. They want me to keep hearting my self until body impression reaches 1 inch to claim again and at that time for sure they have another thing to reject your warranty). If you happen to try Simba mattresses in their stores, they have a memory foam to top which doesnt show the impressions underneath. If they know their products, they should know that using broom stick and ruler doesnt work for mattresses with memory foam on top. And they should take other steps to confirm body impression as memory foam covers the damage in other layers. I hope my experience help others.
Jan 21st, 2023