Tongtat Furniture Inc

(Translated by Google) I went to see the furniture in the store today, and there are still some good ones. Although the price is not very attractive, it is still acceptable. But when I finally left the store, the salesman insisted that I delete the photo I took of one of their tea tables. I really felt uncomfortable, because they were afraid that I would "steal" their design? If you are not allowed to take pictures, you can clearly inform them in the store that the customers are ready to leave, so it is a bit uncomfortable to delete photos. In fact, I also saw this design in the Ashely store later, so it should not be an exclusive design. Although this is a small episode, it does allow customers to make subtractions when choosing (Original) Ashely
Apr 15th, 2022

Critical: Professionalism, Value
Aug 17th, 2021

This furniture store is located on Kennedy and Passmore, it's the plaza across from the church. We love our dining table and it looks great in our dining room. The quality is top notch plus their customer service was amazing. Gary was very helpful and provided us with explanation and tips on how to assemble our dining table. Gary and the owner were very communicative and will definitely recommend family and friends to shop here. If anyone ever needs to find modern and high quality furniture, I highly recommend Tongtat Furniture Inc. Service: Custom furniture
Aug 13th, 2021

Recently we bought a bed, a night table and a mattress at Tongtat Furniture and I am greatly satisfied. The price was reasonable; the furniture are in good quality; the store owner and Gary were really helpful. They tried their best to accommodate our needs. I managed to pick up the items on the same day and their products were in excellent condition. After the purchase, the store owner and Gary were quite supportive when I contacted them. Overall, my purchase experience with Tongtat Furniture was great. I will definitely come back to them when I need any furniture in the future. Additional comment: Due to COVID, the supply chain is disrupted. So the back ordered items might take longer than expected. It is advisable to let the store know if you are okay with the wait time.
May 23rd, 2022

This is my first Google review. I'm typically not keen on writing reviews, but I don't think this particular store should be able to get away with such unprofessionalism. We ordered a table on July 18th and, as per the agreement, the table was supposed to be delivered within a week (we paid extra for shipping too). The store was supposed to contact us to arrange timing, but they never called. We reached out to them multiple times during the week, but they were not able to give us a time or even date for delivery. On Friday July 23rd, we received a call saying that they will not be able to deliver until next week (unless we are willing to carry the table ourselves). On Monday, after several more follow ups, we finally landed on a delivery date of July 28th and some time between 6PM-10PM; they also specifically asked us to be on call and ready given that their assigned movers are very expensive. That day, I waited from 6PM to 9PM before receiving a call indicating that they are not able to do the delivery. They originally said that their car had broken down; however, later they changed their minds - said that they're tied up servicing another client and asked if we're free another day of the week. I asked if it was possible to be delivered even late night, but they refused. In a shockingly unapologetic tone, they said that if we are not willing to accommodate, then they'll just refund us our deposit. They then assured us that the table would be delivered between 6PM - 7PM the next day (July 29th). Frustrated, but we agreed. On July 29th, I once again started waiting at 6PM and did not receive any phone calls. Reaching out to the store owner, she said that she's still arranging the delivery and again asked me to stay on call. At 8:30PM, I reached out and was told that their employees are, of course, tied up with another client. However, she asked us to continue to stay on call and that they'll come as soon as they can. We blindly waited another two hours before finally receiving a call from the movers. The table came at 12AM in the morning, and it took the movers exactly 10 mins in and out of the house. While I like my new table, I can't help but think that it was not worth the amount I paid along with the 10+ hours of waiting in frustration. Sorry to say that I cannot recommend this store to anyone, and my family and I will never purchase from this store again. Fun fact: On the day we ordered this table, we also ordered a couch from a store that is a couple of steps away (called Lucky Furniture). The couch delivered the very next day after one exchange on Whatsapp, on time and free of issues. Services: Delivery, Table construction & installation
Aug 8th, 2021