Co-operators - Vel Insurance Services Inc

I wish I can give them 0 star! Unprofessional workers and advisors. We had our home insurance with them and we had a horrible experience! Only they care about your money. They do not care about customers. They dont even send insurance renewal notice! Every year we see $20 extra charge once renew by their self without even a notice to customer! When you question them for extra charge, They tell you different things explanation. They lied about the renewal package so that they can cover them self! Scamming place to go! Also to add most rude staff you can find with no manners! They hung up the phone while you talk about your concern! We canceled our insurance in middle of our term to get away from this scammers! We have our home okay with a different financial institute and very happy with our new insurance place and half of the price we are paying now! Overall I would never recommend anyone to go to this place please!
Dec 15th, 2022

Unprofessional And bad service and very rude when requested updated documents.
Sep 17th, 2022

I spoke to an agent in this branch about rental coverge for my auto insurence. She was soo rude and cut the phone in middle of conversation.
Aug 14th, 2022

How did I just save 600$ bundling my car ,truck ,and motorcycle and condo insurance Cooperaters all day long.
Jul 19th, 2022

Apr 28th, 2022