Titanium Exclusive Cookware Inc

I purchased an induction stove only to discover, to my horror, that my beautiful Titanium Exclusive Cookware, which I have been using for several years, was not induction ready. Ali quickly set my mind at ease, was able to replace all my frying pans and sauce pan with their induction ready counterparts. He went above and beyond to ensure that I was completely happy, that all the handles matched, that all the pieces were the same as the ones I would have to give up, even though that involved a second delivery. I couldn't be more pleased. Thank you, Ali.
May 6th, 2023

I bought a fish pan from fishing show on Airport road, its very good quality because you can fry everything without too much oil . Anti scratch and easy to wash and clean . Its expensive but you pay one time , you dont need to buy every 2 years and also made in Germany.
Apr 8th, 2023

Excellent products and Ali provided fantastic customer service!
Nov 13th, 2022

I am not giving a 5 stars for that reason. In my kitchen, I only use the exclusive titanium cookware which are very good products. Since 7 years I have purchased 16 pieces. The downside is the after sale customers service. Unless you attend events like the Royal Agricultural winter Fair or Home Shows, the after sale service is very poor. During Covid I did replaced a frying pan in the $300. range and it came with a cracked handle. After many emails (which I have kept), no answers back from the company. I excused it because of Covid. So that pan ended up in the garbage bin. 3 weeks ago I purchased another sauce pan. Last week I sent another email just to find out what was the status of my purchase and still no answer to this date. Status from tracking is saying processing. I really hope that the company would also put more effort with their online costumer care. This is their last chance. I have 2 children getting married next year and they asked for Titanium Exclusive sets as wedding giftshumm not sure they will get them.
May 3rd, 2023

I purchased a large Titanium pot about 10 years ago for over xxx00 and it has been used daily ever since to the delight of our family. Only recently have we noticed some peeling of the coating . I called the company as I was under the impression that there was a 20 year warranty on this beautiful well made product. I received a polite reply stating that the pot was not under a complete warranty and I would have to pay xxxx plus shipping and handling. I was very disappointed they only partially stood behind their product but I offered to pay half xxxfor their trouble. No reply yet but I will keep you folks informed. No regrets buying the pot btw So here I am back a couple weeks after my first part of the review. The customer service rep Ali at Titanium was a great guy to work with and we came up with a price to replace my pot which was agreeable to both of us. Just to add the pot I mentioned that I purchased 10 years ago was indeed bought closer to 18 years ago so these guys could have told me to pound sand but instead they chose to make me a happy customer. All is good any I will modify my rating to 5 stars. Thanks Ali
Feb 19th, 2023