Med-Health Laboratories Ltd.

Very rud and unprofessional receptionist....
May 18th, 2023

no point of booking an appointment as they will not take you for you appointment time, every time i have to wait a minimum of 20 minutes and remind them that i am here for an appointment and been waiting only then will they get me in a room, very unorganized, this time i waited 30 minutes from a booked appointment and went in after a walk in
May 16th, 2023

Went on may 15, to ask about walk in for blood work. Waited half an hour standing in front of the receptionion, waiting patiently for receptionist to acknowledge my presence. She chatted happily with her colleagues when they came to see her. She left and return few times, talking and laughing with others in the other room, all this time not looking once in my direction, totally ignoring my presence. I was right there in front of her, looking at her and she avoided me deliberately. I left. On may 17, me and my husband return for blood test. The same receptionist, this time ignoring an old woman with a bad ankle who was asking her how long she has to stand up waiting, cause she was waiting long enough and her leg was hurting. Receptionist just ignored her, pretending she didn't hear a thing. Same story with my husband. He just got fed up standing and waiting in front of her to be acknowledged but completely being ignored. So he left. Same story with me, again. This receptionist is incredibly rude and unprofessional. I also left and we went to Life lab where they are fast, polite and efficient. A different world. We' ll never go again to Med hub lab.
May 18th, 2023

I went in today to do bloodwork and EKG. I've done blood work at this location before and preferred it due to fast times and kind staff. But after today I will never again. Bloodwork was fine, as usual. I then went to go do my EKG. I have done one before, it's a heart test and you are to be shirtless. BUT COVERED. I'm biological a women. I was not giving a covering, and was told to use my shirt. I covered myself with my shirt which then was REMOVED by the doctor I had and I was left exposed for the entire test. This might not seem like a huge issue, but I am newly 18, and I know regardless of my age this test is fully do-able covered. I was also actively crying during the test due to being exposed and the doctor didn't even acknowledge it. Crying so much when I got off the table the paper had marks from my tears. This shouldn't have happened.
May 16th, 2023

Online booking shouldn't be a thing if you don't have access to them. Had a morning appointment, checked in and was told to wait. After waiting over an hour and a half, someone else checked in saying they had an appointment at "blank time" and went in right away. I went up and said I also had an appointment an hour and a half ago how come they went in before the other 3 including myself. She asked if I told her, I said no I figured when I checked in it would say I have one. I was told I had to tell her because they can't see the online appointments. Sure I could've told her but she also could've asked. So what is the point of having an online booking system, if you don't even have the schedule up or can see the online appointments. Was quite disappointed and frustrated. Don't recommend at all, if you do go make sure you "tell them" you have an appointment since they can't see the online bookings and will make you wait longer than you really need to. You're better off going to lifelabs, far more organized and efficient
May 14th, 2023