Donwest Construction Ltd

Critical: Quality
May 21st, 2023

Jan 28th, 2023

Seven years after submitting our repair list in the first year of our purchase and receiving assurances (for the past 7 years) the fixes would be completed now I'm being told "The fact that you still think someone is coming to fix anything for free after our conversation is bizarre, considering the Tarion warranty on most items is only 1 year." The request for fixes is not for anything that has come up in the last few years, but from our first year of ownership - submission made to Tarion Warranty and requested for repair. Documentation was provided both to Tarion as well as Don West. Caution, Don West may not honour their warranty so if anything is not built to correctly or to code they may NOT fix the issue - in this case a boiler over a drain and broken concrete (i.e. External cement wall or covering). .
Feb 17th, 2022

What use to be a great company that valued quality and customer service in a professional manner has gone completely downhill after control was assumed by Jason McWhirter. We have quarter inch cracks running along the main wall of our house and Jason has "personally" inspected them and determined that it is normal shrinkage. Make sure you deal with Tarion and not the Company. I would never consider them again based solely on the one individual.
Jan 11th, 2022

Aug 19th, 2021