Elgin Counselling & Mediation Centre Inc

Mar 3rd, 2023

These people do not care about your mental health whatsoever. Very reluctant to seek help elsewhere fearing the same experience.
Sep 7th, 2022

Terrible like all Help.
Sep 2nd, 2022

I had my first appointment there on March 4th 2020 with Christie. I left feeling good about it , Second appointment was a skype call scheduled for March 9th 2pm. At approximately 215 when I had not heard from my councillor I called the office and spoke to Daphne. She tried to reach out to my councillor and she called me back to apologize and say she could not reach her. I tried a few more time to reach her and eventually Daphne told me I May have to find a new councillor. Today I still have not heard from them. This is a very unprofessional business. I came there seeking help and without an explanation I am left to find another councillor. I had previously gone there and had a very good experience with Grey Roma who unfortunately is no longer working as a counsellor. I would never recommend anyone go here for help.
Oct 15th, 2020

Horrible. Someone I know today finally got a second appointment. This was after not scheduling a second appointment even though it was told by the therapist it was needed. A call to their office had to be made and they seemed like they had no idea or record of even a first appointment. When the same therapist called today, they acted as if it was a very first appointment and had absolutely zero records of even speaking with her a first time. Leaving a client feeling like they don't matter enough to even take notes from a previous call is horrendous and i sure hope they've not done this to anyone else in distress. Absolutely horrid and a formal complaint will be registered with the CRPO for this kind of conduct. I'd advise everyone to seek help somewhere else that actually cares.
Oct 11th, 2020