Hakim Optical St. Thomas

I have been going to Hakim optical for over 20 years( many different locations). Allie who I had a pleasure to meet last year is extremely helpful and she is a perfect example of an excellent consumer service. She is very personable, patient and she is a great asset to the St. Thomas Hakim location.
Feb 12th, 2023

The young girl who works there very pleasant and fixed my glasses quickly. Very good place to get glasses
Feb 1st, 2023

Jan 13th, 2023

I had such a great experience with St. Thomas Hakim!! I had contacted the Wellington location in London to access a prescription for my mother in law and I was told it was not possible. I had the idea to call the St. Thomas location as I didnt like the Wellington employees explanation, as I too work in the optical industry and found the lack of records quite odd. Ally picked up the phone and was very patient (it turned out to be quite a complicated issue) and helped me out to get the correct prescription! 10/10 service for sure. Promote this person if shes not already in management.
Dec 25th, 2022

I've tried to leave a message on the customer service line, but the automated response is that no messages can be left. I've emailed to voice my complaint, with no response. I've had a horrible experience trying to order glasses with your St. Thomas location When I called to inquire about receiving my 2 pairs of glasses I ordered. I was told, well the lab broke them, so come and pick another pair. The store did not contact me, I had contacted them inquiring. The women assisting me when I went to the store was curt, rude and unhelpful. When I asked to have the same pair sent back to the lab, the response was we don't know what you ordered, pick another pair. After explaining my confusion, and much attitude from the store representative I was left with the option of a refund. I accepted. Appalling customer service.
Oct 20th, 2022