Mr Rooter Plumbing of Sudbury

Positive: Professionalism, Quality, Responsiveness, Value Services: Plumbing pipe repair, Drain cleaning
May 9th, 2023

Service: Drain cleaning Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Apr 29th, 2023

Charged double for sewer back up valve install than other plumbers in area. Unfortunately I trusted them and didn't get quotes before the job. Valve is installed poorly and get blocked often, adding additional expenses to have it cleared. Unqualified worker left unsupervised to install alone rather than employee that went through the job details with me. Mislead requirements of rebate available. Omitted the fact that rebate is only paid if both sump and backup valve installed. Offered to provide second quote required through employees other plumbing company "to save me the bother of having to get another plumber in". More likely to hide the excessive price I was charged. Under stress after a flooded basement and I didn't follow some simple steps to be sure I wasn't taken advantage of. This company exploited the situation and ripped me off.
Apr 20th, 2023

Monday morning required a plumber for my moms home. Mr. Rooter was recommended to us. From the moment I called and spoke with Shirin I knew we had chosen the right place. Said would send someone in a couple hours....that day!! And sure enough, Curt Mason arrived in that time frame. Curt was very professional, very knowledgeable and got the job done. It was a real pleasure working with you both. Thanks so much and will definitely recommend!!!
Mar 29th, 2023

Service: Sewer repair Positive: Professionalism, Punctuality, Responsiveness
Mar 25th, 2023