Act II Fine Jewellery

Jan 17th, 2023

I went here to get my rings re-size, And rhodium plated. I also bought some jewelry while waiting and i like how the person/man forgot his name who was helping me didnt pressure me to buy and was very helpful. Their prices are really good too! And I will highly recommend this jewelry store to my frienfs and family.
Oct 19th, 2022

Nice selection Fair prices
Sep 17th, 2022

Aug 26th, 2022

Terrible service! I shopped loyally at Act II for over 20 years without complaint. But over the past couple of years, it's been 1 disappointment after another. First example: I bought my wife a gold bracelet that broke within a few months. They fixed it but it broke again. and again. And again. 4 breaks in under a year. Now it's still broken and the 3 prior repair welds were shoddy and are very visible. Act II refused to take it back. I'll probably have to sell it for scrap. Second example: my daughter and her fianc (now husband) bought gold wedding bands there. The jeweler measured their fingers (a simple task) but the rings didn't fit properly. Instead of just ordering a new ring, they tried to make my son-in-law's ring larger (another basic task for any competent jeweler), but they dented it in the process. They had to order a replacement. Third example: my wife brought in 1 of her silver candlesticks (a wedding present) because it was broken at the base. She wanted it repaired to pass the pair on to our daughter when she gets married. They totally botched the repair -- twice. The repair was more than just obvious; it was ugly. My wife had to take it to a silversmith and paid a fortune for the repair -- which was more expensive than if she had taken it to him to begin with, because he had to remedy the additional damage done by Act II. In fact the repair cost exceeded the monetary value of the candlestick (but not the sentimental value, so we had the work done). I don't know why or how they've gone from being friendly and skilled jewelers to uncooperative incompetents with poor customer service. But they are now the LAST place I'd recommend anyone go to.
Jul 21st, 2022