BMO Bank of Montreal

WORST CUSTOMER SERVICE EVER - Do not get these cards unless you want to spend your life on hold. they hang up on you dont call back and when you email they dont reply either. TERRIBLE BUSINESS PRACTICE
Dec 14th, 2022

Feb 18th, 2022

To get through to a person for a customer care is 2 hours plus. What's the point of the million dollar investment legacy of the company when you cant shorten the time of the customer waiting period? These things should be highlighted to the senior members of your organization. I do not intend to get a vanilla response from your end which will trigger me more. Please put in the investment to do correct business instead of fake PR stories and adverts. Thanks, David
Nov 10th, 2021

A CSR from the loans department didn't like that I didn't want his direct phone line number and then hung up the phone on me after being transferred and waiting for 1 hour and nine minutes and 16 seconds. Thanks for the help.
Sep 20th, 2021

My boyfriend and I just recently joined BMO and had the pleasure of having Lois Xue a personal banker assist us in setting up our accounts. She made everything very easy to understand and took the time to help us pick a bank account that works best for us. Originally, it was only suppose to be my boyfriend opening an account. However, Lois was so easy to speak to I ended up opening an account for myself too. She made us aware of a "New To Canada" offer the bank had available and explained everything we needed to know about it. The lobby manager was also a complete gentleman!
Nov 29th, 2020