RBC Royal Bank

RBC Royal Bank

Hours

Sunday:
Closed
Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
9:30 AM - 6:00 PM
Saturday:
Closed

Chamber Rating

4.1 - (21 reviews)
15
0
2
1
3
Read Our 21 Reviews

Chamber Rating

4.1 - (21 reviews)
15
0
2
1
3
  • Louis Li

    This place used to be a great branch but the meeting place transformation is a bad decision.
    Mar 27th, 2023

  • Yvette Cheung

    staffs are nice but service so so so so slow:(
    Nov 28th, 2022

  • Jing Peng

    I have had one amazing interaction here and one that was just awful. Firstly, customer service is not what banks care about, so I get that. But RBC visa has been giving me so many issues. Fraudulent purchases peppering my account since August 2022! The first person who helped me here kindly called the fraud line (they have a more direct line to the fraud department), and we waited half an hour to speak to someone and sort it out. I was on hold for more than 4 hours before that (during a weekday at work), and then was hung up on. Today I noticed that my credit card declined while trying to buy medication. I went on to my RBC mobile and noticed that there was another fraudulent purchase from Uber (this is apparently common these days, Uber is horrible). I had unlinked my credit card from Uber when it happened in August so I dont know how this went through on my new card. Teller who I talked to today was so unhelpful and rude. Unlike his colleagues, he has no empathy and did not offer any assistance in person. I was directed to go into a bank when I had been on hold for hours because branches have a more direct line to call the fraud department. He did not offer to do this for me, just insisting it would take too long (not true based on other peoples experiences and my own). The only helpful or empathetic person was the security guard. While I understand all banks are terrible, I am going to book an appointment to move my banking elsewhere. Even this branch, which has had mostly good reviews, employs people who are rude, unhelpful and lacking empathy. If youre going to be so nasty about your service, you may as well lean into it. Would give that teller negative stars if I could. Never got his name. Shout out to the kind security guard who was giving me advice as to how to proceed with my credit card fraud situation. Youre the best.
    Oct 1st, 2022

  • Wendy L

    Branch manager is not willing to help with mortgage question while only ask customer to call hot line after a long wait at the teller side.
    Aug 26th, 2022

  • Madeline R

    Amazing service from Dina who assisted me with a wire transfer. She walked me through the whole experience, and simplified things for me. I really appreciate how diligent she is as well. Will definitely be doing my banking at this location going forward.
    Aug 22nd, 2022

Read Our 21 Reviews

About
RBC Royal Bank

RBC Royal Bank is located at 608 Yonge St in Toronto, Ontario M4Y 1Z3. RBC Royal Bank can be contacted via phone at (416) 962-6054 for pricing, hours and directions.

Contact Info

  •   (416) 962-6054

Questions & Answers

Q What is the phone number for RBC Royal Bank?

A The phone number for RBC Royal Bank is: (416) 962-6054.


Q Where is RBC Royal Bank located?

A RBC Royal Bank is located at 608 Yonge St, Toronto, ON M4Y 1Z3


Q What is the internet address for RBC Royal Bank?

A The website (URL) for RBC Royal Bank is: https://maps.rbcroyalbank.com/locator/searchResults.php?t=2259


Q What days are RBC Royal Bank open?

A RBC Royal Bank is open:
Sunday: Closed
Monday: 9:30 AM - 5:00 PM
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Friday: 9:30 AM - 6:00 PM
Saturday: Closed


Q How is RBC Royal Bank rated?

A RBC Royal Bank has a 4.1 Star Rating from 21 reviewers.

Hours

Sunday:
Closed
Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
9:30 AM - 6:00 PM
Saturday:
Closed

Ratings and Reviews
RBC Royal Bank

Overall Rating

Overall Rating
( 21 Reviews )
15
0
2
1
3
Write a Review

Louis Li on Google

image This place used to be a great branch but the meeting place transformation is a bad decision.


Yvette Cheung on Google

image staffs are nice but service so so so so slow:(


Jing Peng on Google

image I have had one amazing interaction here and one that was just awful. Firstly, customer service is not what banks care about, so I get that. But RBC visa has been giving me so many issues. Fraudulent purchases peppering my account since August 2022! The first person who helped me here kindly called the fraud line (they have a more direct line to the fraud department), and we waited half an hour to speak to someone and sort it out. I was on hold for more than 4 hours before that (during a weekday at work), and then was hung up on. Today I noticed that my credit card declined while trying to buy medication. I went on to my RBC mobile and noticed that there was another fraudulent purchase from Uber (this is apparently common these days, Uber is horrible). I had unlinked my credit card from Uber when it happened in August so I dont know how this went through on my new card. Teller who I talked to today was so unhelpful and rude. Unlike his colleagues, he has no empathy and did not offer any assistance in person. I was directed to go into a bank when I had been on hold for hours because branches have a more direct line to call the fraud department. He did not offer to do this for me, just insisting it would take too long (not true based on other peoples experiences and my own). The only helpful or empathetic person was the security guard. While I understand all banks are terrible, I am going to book an appointment to move my banking elsewhere. Even this branch, which has had mostly good reviews, employs people who are rude, unhelpful and lacking empathy. If youre going to be so nasty about your service, you may as well lean into it. Would give that teller negative stars if I could. Never got his name. Shout out to the kind security guard who was giving me advice as to how to proceed with my credit card fraud situation. Youre the best.


Wendy L on Google

image Branch manager is not willing to help with mortgage question while only ask customer to call hot line after a long wait at the teller side.


Madeline R on Google

image Amazing service from Dina who assisted me with a wire transfer. She walked me through the whole experience, and simplified things for me. I really appreciate how diligent she is as well. Will definitely be doing my banking at this location going forward.


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Overall Rating

Overall Rating
( 21 Reviews )
15
0
2
1
3

Write a Review

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