Freedom Mobile

Tanisha was amazing!!! She took her time to explain the ins and outs of the phone plan so that my dad could clearly understand what he was signing up for. She was super positive and personable and I felt like she really listened to what his needs were and matched him with a plan that suited him. We will definitely come back to this booth in the future for all of our phone- related needs
May 15th, 2023

May 2nd, 2023

This company is one big scam. Buyers beware!! I have been with them since they started... Back then, they respected their customers more, and the prices were better. Back then, once the service improved (it was unbarable when they first started up) they started raising prices, but they would still allow me to keep my low rate plans out of respect for me being with them for so long. As of the last few years, I was forced into more expensive plans when purchasing new phones from them. Unfortunately, as of the last month, I haven't had access to service whatsoever, and I pay nearly $100/month!! I had called in several times where I was gaslit, and the reps refused to troubleshoot. They even tried to upsell me on more data when I had only used 25% of my current package. Next, they offered me $10 off my bill per month, which is absurd when I can't make calls/texts or use my data! Why would I pay $80 for ZERO service?! Anyways, after the gaslighting, I reached out to other Freedom customers to see if they are having similar issues within the same time frame, and guess what?! THEY WERE ALL HAVING THE SAME ISSUES! So what did I do? I moved on to another company, of course, and all of my problems have been resolved (not only did I get a better package with double the data, but I also pay less and im actually getting to access the services that I pay for). ** DONT LET THIS COMPANY SCAM YOU **
Apr 27th, 2023

My wife and I stopped by your Dufferin Mall location today with questions about our Freedom phones. We were VERY impressed at how Kaitlin took the time to answer our questions, checked our phones, and gave us some useful advice. She was incredibly helpful, patient and friendly, so much so that we plan to come back shortly to buy new phones. Keep up the great work Kaitlin, you obviously have wonderful customer service skills!
Apr 16th, 2023

Sharon was very helpful and went above and beyond to explain everything
Mar 25th, 2023