Value Mobile

I was at the Thornvliffe location where I waited appromately 30 minutes in line which is to be expected so not a problem there around this time but I am leaving one star because the staff was extremely rude. I was served by a girl who first refused to take payment saying that they don't accept payment for Freedom mobile to which I replied thats incorrect because I was told to make payments at the store when I got the two plans. Then she proceeded to look up the account and said she can't find my account under any of my phone numbers and she was basically being dismissive and very unhelpful and I said it's ok I'll wait for the other person because he's the one that told me I could pay at the store. She then told me to wait outside the store and I complied even though she had a very rude tone as she was giving an order to a lesser being and I found her tone very offwnsice. Anyway a few minutes later when my turn came back I went in and she began staring me down which seemed really inappropriate and rude but I wasn't going to let her push me around because it was becoming clear she did not know what she was doing. I finally got to explain to the other associate that she can't seem to look up my number and he tried to tell me to come back two days later and I explained my phone isnt working so at least he can try to look up the account after I waited 45 minute and sure enough he had no trouble finding my account and taking the payment. At this time the lady became very aggressive and she started talking AT me even though I was dealing directly with the other associate as per his request and even he seemed afraid to tell her to stop. She was acting as if she would reach over the counter and physically attack me if she could because she didn't like being wrong. She continued to stare me down and I found her behaviour very repulsive and vulgur and I told the other staff I just wanted to pay my bill and leave. Her behaviour was really odd considering how quickly she would cry fowl or a phobia if someone else behaved with her the way she was behaving towards a customer. I really felt this lady was being evil and all she cared about was the dollars coming in and would try to push customers around whenever she could. It's strange how people are fake and behave differently when you are buying something from them but this was definitely one of the worst customer service experiences I've even heard of where Staff tries to stare you down when they don't even have the competence to process a simple transaction like accepting a payment and the compensate by trying to push customers around to appear right. Experiences like these make it feel like we are living in OZ, pretty much an upside down world. Its a shame because the main guy at the store was nice when I dealt with him but he couldn't do much to stop this completely inappropriate and vulgur behaviour from his staff. Otherwise the review would've been quite different. This lady really shouldn't be working in customer service.
May 14th, 2021

Mar 19th, 2020

The employees working there knows their stuff pretty well. Best location to get deals with Chatr in East York town centre.
Mar 18th, 2020

The two girls working here are busy watching big boss all day when they are working. Need to focus on work and not disturb others. I went to recharge my chatr plan and was hearing the noises on their phone. I dont think its a good idea to make customer wait just because you are busy watching your tv shows on your phone. Management needs to check the camera of the store. Really not coming back to this location ever when customer service is 0 here
Feb 9th, 2020

Knowledgeable staff, helped me getting a best plan. Thank you guys.
Dec 24th, 2019