Rogers

I was attempting to upgrade my device from the edge program. I had an incredibly rude and unhelpful Rogers agent at the Dufferin mall location of 900 Dufferin St Both the store agent and phone agents gave me conflicting information which had me going back and forth to the store several time. After it got resolved by me calling the phone agent in the store, the store agent got angry and rude with me for calling the phone agent and then had to proceed to assist with upgrading the phone. Then he rejected my phone for not being acceptable with a few minor scratches. The description required on the website states in good working condition theres no scratches on the screen. He throws the phone back to me saying were not going to take that before proceeding to quickly walk away. After 2 years of loyalty with both phone and credit card service, I would never expect such horrendous service. Especially at the end of a contract.
Mar 18th, 2023

Jan 17th, 2023

Jan 5th, 2023

Yusuf was AMAZING today. He was very accommodating with helping me transfer my phone lines. After hearing about my terrible experience with Rogers at Scarborough Town Centre this past Black Friday, Yusuf managed to have my activation fees waived and resolved my situation. He did the honour of calling me after I left to let me know of his courteous effort, and it really made my night. Yusuf went above and beyond for me, and his thoughtfulness is very much cherished.
Dec 4th, 2022

Short staffed but an amazing team. Thank you Mansoor for all the help. Highly recommend coming to this store for any questions or getting a new deal!
Sep 29th, 2022