Freedom Mobile

The staff at this location are amazing. I was in and out and he effortlessly convinced me to stay with Freedom mobile even though I was considering leaving after visiting another Freedom Mobile location. I am continuing to be a Freedom customer thanks to this store! Great customer service.
May 19th, 2023

(Translated by Google) The service attitude of the male staff is extremely poor, and they like to ignore them (Original)
Feb 22nd, 2023

Unfortunately most tech/mobile support is bad these days, but Freedom Mobile blows everything out of the water; unbelievably technically incompetent 'support' staff who only seem to read from some basic cheat sheet, and zero listening or engaging skills. I spent HOURs in the store and on the phone on an issue I was initially told is a "two minute" issue. During the process, as I was pushed further down the technical support line, I was told by every (!) FM person that what ever the previous FM person told me was wrong. This has now been the second time that I wasted many hours of my time to have a small technical problem solved (one that was on the Freedom System side, not a user issue!), mostly because of being referred to the wrong level/skill of support and repeating the same stuff over and over. And all of that for a service with very limited cell coverage and same pricing level than some others. I am done with FM and will shift my family to another provider and hope for the best.
Jan 19th, 2023

I was helping to purchase a Samsung a03s Phone and to activate the $99 50 GB promotion they had at the time for my parents. The activation went fine however the phone we bought was defective and was unusable- the phone would randomly hang at times. I brought it back to the store around 15 mins after leaving with it and the store owner instead of actually listening to our issue and trying to provide assistance proceeded to tell us that we didn't know how to use the phone and that we needed to change our habits for it in order to use it. His employee actually had issues using the device and he had some random difficulties as well but he would not admit that the device in question was defective. In the end he did end up giving us a refund for the phone but the experience was less than stellar. My father had to escalate things and the store owner called us "crazy people" to our faces a couple of times even when I told him that although it was in his right to think of us this way it wasn't a good idea or professional to actually say it in the customer's face- wait until we leave the store. We ended up buying the same phone at Bestbuy at a cheaper price and better store return policy (Not final sale, 15 days return) but we didn't have any issues with the bestbuy stock the phone worked as normal and I didnt have to "relearn" or change my habits.
Dec 31st, 2022

Best and economical phone lines. But, cannot pay by credit card when renew contract. Did not email reminder of anniversary date. Thus, many elderlies might missed the one year contract renewal dates. Freedom Mobile only text in ENGLISH. No good for Chinese people. Perhaps, Freedom Mobile should hire Chinese IT guys, lol...
Sep 16th, 2022