Mark's

May 15th, 2023

May 14th, 2023

A lot of stores I frequent over the years have cut corners on the material they use to increase their bottom line. I noticed fabrics are lighter, jeans are cut thinner to the leg to reduce the amount of materials used, even though it is the same cut used over the past decades. Belts are not even made of leather anymore and are glued pieces of cardboard. The final straw was when my belt started falling apart and I noticed it was made out of cardboard. The glue they used wasn't good enough and the belt fell apart after a couple of uses. In all my years, the belts I encountered were all made out of leather. Enough was enough and I decided to give Mark's a try because they cater to people in the construction industry. Clothes need to be well made and durable. I picked up a belt and inspected it, the label said it was made from genuine leather. I was sold. My visit was nothing but positive. At the checkout they had a 25% off everything sale and I wound up saving a few dollars on top. It turned out to be cheaper than the store I bought my cardboard belt from. The staff was very helpful and there were a lot of them busy stocking the shelves and merchandising. Some of them even stopped to say hello to see if I needed any help. My only disappointment was that I couldn't find a fitting room, so I tried on the belt in the middle of the aisle. Overall, it was a good experience. I think I will pay them another visit next time I need something. The store definitely is at the top of my list.
May 14th, 2023

May 8th, 2023

I felt that the overall customer care experience is lacking at this specific location. My specific experience was with regard to my checkout experience. For the purposes of my record keeping, I had asked the clerk to provide me with a physical copy of the receipt and a receipt via email. I understand that clerical entry mistakes are not uncommon, I had proceeded to insist on accurate data entry and had even provided my drivers license to help populate the email address; to ensure accurate entry. Regardless, the clerk was not able to execute the task as I have yet to receive my receipt days later suggesting the email entry had been made inaccurately; he had been more concerned with taking his break than ensuring adequate customer service. So overall the shopping experience was alright,as other employees had prompted me with questions for assistance within the store, however overall the quality of service could definitely be improved upon as explained above.
May 2nd, 2023