icebreaker

Next to impossible to return items with manufacturing defects. I had to argue with the manager to get a refund.
May 12th, 2023

Would rather go to the outlet for better service. Gave us a hard time getting our socks exchanged (icebreaker offers a lifetime warranty on wool socks for 1 exchange). We never had an issue at the outlet. Felt like the encounter had a bit of a racist tone. You should take down the sign thats right at the cash that says you offer auch a warranty if you're not planning on honoring it. Happily taking our business the outley store.
Mar 17th, 2023

Jan 17th, 2023

Staff not accommodating of an exchange. Brand new Icebreaker gift with tags still on. Would likely have involved purchasing more items during the exchange process, but now feel resentment toward the brand for having to make another trip. Not representing the brand well. See attached photo that they expect customers to be aware of in advance of driving all the way to their location:
Dec 23rd, 2022

Staff is receptive
Dec 19th, 2022